Czech Speaking Customer Service for Education & E-Learning industry

Mercier Consultancy MD is excited to offer a unique opportunity for Czech Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to assist students and educators in maximizing their learning experiences. In this position, you will provide valuable support and guidance while communicating in Czech.Key ResponsibilitiesManage customer inquiries related to educational programs, online courses, and e-learning platforms via phone, email, and chat in CzechProvide information on course content, enrollment procedures, and platform navigationAssist users with account management, including registration, troubleshooting, and payment inquiriesResolve any issues or complaints promptly and professionally to ensure customer satisfactionAccurately document customer interactions and feedback in the CRM systemCollaborate with educational content teams to provide comprehensive support and resources to customersStay informed about industry trends and updates to effectively assist customersRequirementsFluency in Czech (both written and spoken) is essential; proficiency in English is a plusExperience in customer service, particularly within the education or e-learning sector, is preferredStrong communication skills and a deep commitment to providing excellent serviceAbility to solve problems effectively and address customer needs promptlyExcellent organizational skills and the capacity to manage multiple inquiries simultaneouslyFamiliarity with CRM systems and e-learning platforms is desirableWillingness to work flexible hours, including evenings and weekends as necessaryBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..