Czech Speaking Customer Service for Renewable Energy industry

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and eager to help customers make informed decisions about their energy solutions, this position is ideal for you. You will assist customers with their inquiries related to renewable energy products and services, all while delivering outstanding service in Czech.Key ResponsibilitiesManage customer inquiries regarding renewable energy options, programs, and services via phone, email, and chat in CzechEducate customers on the benefits of renewable energy solutions and energy efficiency practicesAssist customers with account management, service inquiries, and troubleshootingKeep detailed and accurate records of customer interactions in the CRM systemCollaborate with technical teams to quickly resolve customer issues and enhance satisfactionStay informed about industry trends and company offerings to provide relevant and accurate information to customersRequirementsFluency in Czech (both written and spoken) is essential; knowledge of English is a plusExperience in customer service, preferably in the renewable energy sectorStrong communication skills with a friendly and professional demeanorAbility to explain complex information in a clear and accessible mannerProactive problem-solving skills and a genuine desire to help customersFamiliarity with CRM systems and general computer applicationsWillingness to work flexible hours, including evenings and weekends as necessaryBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..