Czech Speaking Customer Service for Telecommunications industry

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to customers. You will engage with clients in Czech, assisting with their telecommunications inquiries and ensuring they have a positive experience.Key ResponsibilitiesManage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in CzechAssist customers with account management, billing inquiries, and service changesProvide accurate information regarding product features, promotions, and service availabilityResolve customer complaints and technical issues promptly to ensure satisfactionDocument all customer interactions accurately in the CRM system for quality assuranceCollaborate with internal teams to improve service delivery and customer experiencesStay informed about new products, services, and industry developments to provide relevant information to customersRequirementsFluency in Czech (both written and spoken) is essential; knowledge of English is a plusPrior experience in customer service, particularly within the telecommunications sector is desirableExcellent communication skills and a strong commitment to customer satisfactionStrong problem-solving abilities and the ability to work under pressureAbility to handle multiple inquiries while maintaining a high level of serviceProficiency in using CRM systems and other customer service softwareWillingness to work flexible hours, including evenings and weekends as necessaryBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..