Job Description
Join the dynamic team at Mercier Consultancy MD as a Czech Speaking Gaming Support Specialist! We are offering a fantastic opportunity to work remotely with the added benefit of paid relocation to the trendy city of Sofia, Bulgaria. If you are an avid gamer and love helping others navigate their gaming adventures, this is the perfect role for you!Key ResponsibilitiesDeliver exceptional customer service in Czech through email onlyAssist customers with inquiries about games, account issues, and technical problemsIdentify and troubleshoot any issues to enhance the gaming experience for our usersKeep detailed records of customer interactions and feedback to contribute to service improvementsWork closely with game development teams to communicate player insights and enhance gameplayStay informed about the latest gaming trends and updates to provide informed supportRequirementsFluent in Czech (both spoken and written) and proficiency in English is preferredExperience in customer support or within the gaming industry is an advantage but not requiredStrong interpersonal skills and the ability to connect with a diverse range of customersExcellent analytical and problem-solving abilities to address customer needs effectivelyAbility to manage multiple tasks in a fast-paced, remote work environmentKnowledge of gaming platforms and systems is a big plusReadiness to relocate to Sofia, Bulgaria, and embrace this vibrant city!BenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..
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