[Danang Onsite] IT Helpdesk Intern

Company DescriptionAbout SmartDev SmartDev was established in 2014 and was acquired by Verysell group in 2019 with the aim to become Top 10 Technology Companies in Vietnam. We have outsourced development centers in Danang and Hanoi (Vietnam) with up to 200 headcounts. In late 2021, we were chosen as Winner of SME100® Fast Moving Companies.SmartDev is a dynamic IT company that thrives on innovation and embraces a diverse and collaborative culture. We are dedicated to excellence in B2B Marketing and IT services and are seeking a IT Intern to join our IT team.Job DescriptionKey Responsibilities:Support resolves and closes incidents/service requests as per help desk proceduresSupport Inventory & purchasing IT devices/ toolsSupport onboard and exit processConducts hardware, software maintenance and supportSupport maintenance Wired network and WirelessSupport monitor, manage and maintain servers, data backup system schedulesQualificationsHave basic English communication skillDemonstrated interest and aptitude in IT Helpdesk and Support activitiesStrong interpersonal skills with the ability to work effectively in a team environmentDemonstrated capacity for hard work, persistence and dedication to learningNice to have:Have knowledge of Linux, or MacOSAbility to communicate and to work with usersSense of responsibility and autonomyAdditional InformationBenefitsCompetitive monthly allowance during internship: 4,000,000 VND/monthThrive in an environment that values your well-being, 5 days working per week (9:00 AM - 6:00 PM)A flat organization (respect, teamwork, flexibility, transparency)Great activities (Team Building, Company Trip…)Collaborate with top talent from around the world (Singapore, Switzerland, England, Germany,...). SmartDev offers a fantastic work environment, and we celebrate "Happy Day" as a regular tradition, providing opportunities to socialize with your colleagues. Additionally, we have the "Billiards Club & Football Club" for those who enjoy sports and camaraderie.