Data Access Management

Job Title: Data Access Management (DAM) Analyst – DSPM (Security.ai)Location: Hybrid – Toronto, ON (Negotiable for strong profiles)Work Hours: ESTDuration: Long Term / Ongoing ProjectPositions: 1Background:The Data Access Management (DAM) program is building an enterprise-wide service to enable data discovery, classification, ownership, and access management. This initiative ensures data governance, privacy compliance, and operational efficiency across the organization.We are seeking a Data Access Operations Analyst to support the operations, maintenance, and continuous improvement of the DAM service—particularly leveraging the Securiti.ai DSPM platform.Key Responsibilities:Monitor health checks and availability of the DAM tool (Securiti.ai) and associated integrations.Assess, analyze, and troubleshoot L1/L2 incidents and service tickets related to DAM operations.Collaborate with the DAM Engineering team for escalations, troubleshooting, and issue resolution.Manage exceptions to standard data access policies, including emergency access requests.Support onboarding of new data sources into the DAM platform and integrations.Analyze and interpret data discovery results, identifying potential access policy violations or gaps.Track and triage data access findings from the DAM solution, engaging relevant stakeholders for remediation.Execute and manage Data Access Certification processes, ensuring periodic reviews of access to sensitive data.Remediate certification recommendations by following defined workflows and compliance standards.Provide evidence and documentation support for audit and compliance reviews.Contribute to data ownership identification and maintenance efforts.Identify and analyze trends or patterns in data access incidents to drive process improvements.Prepare periodic reports and dashboards summarizing incidents, KPIs, and operational health.Ensure adherence to IAM operations SLAs, policies, and governance standards.Promote teamwork, accountability, and operational excellence through effective communication and use of available tools.Provide feedback to enhance DAM operational processes, automation, and service efficiency.Required Qualifications:Bachelor’s degree in Computer Science, Engineering, Informatics, or a related field (or equivalent experience).2–3 years of hands-on experience supporting Data Access Management or Data Security platforms such as BigID, Varonis, Securiti.ai, OneTrust, or Collibra.3–4 years of experience in ITSM / Technical Support operations (incident, problem, and change management).Good understanding of data access policies, data classification, and access remediation processes.Familiarity with unstructured data sources (e.g., File Shares, SharePoint, OneDrive).Strong analytical and problem-solving skills with the ability to assess data-related risks.Excellent communication skills—both verbal and written—with experience working across teams and geographies.Demonstrated stakeholder management and cross-functional collaboration abilities.High attention to detail, strong sense of urgency, and ability to manage sensitive and confidential data.Experience in the financial or insurance sector is an asset.Comfortable working in a dynamic and evolving environment.Preferred Skills (Nice to Have):Experience with DSPM (Data Security Posture Management) platforms or similar solutions.Knowledge of Identity and Access Management (IAM) frameworks and standards.Familiarity with regulatory compliance requirements (e.g., GDPR, PIPEDA, or SOX).