Data Analyst Core Consumer Value Proposition

How You Make Our Customers HappyBy ensuring we give them more of what they want: great prices, a vast assortment, speedy and convenient delivery options, and hassle-free returns. With 13.7 million customers relying on us, every decision we make has a measurable impact. In this role, you’ll transform complex performance data into clear insights that guide these decisions. You’ll connect the dots between what we offer, how customers respond, and what drives commercial success – helping proposition developers focus on what matters most. Your dashboards and analyses will bring structure to complexity, confidence to decisions, and ultimately make shopping at bol easier and more rewarding. The biggest challenge This isn’t about cranking out reports that look good – it’s about delivering actionable insights. You’ll translate ambiguous business questions into structured analyses, monitor how core propositions perform across millions of transactions, and identify opportunities and areas of concern we can address proactively. The environment is dynamic: patterns evolve, competitors make unexpected moves, and customer behavior is constantly shifting. Your challenge? To combine reliable analysis with practical recommendations that set the team up for success. You excel in combining analytical rigor with speed, and completeness with clarity.What You Do As a Data AnalystYou’ll join Core Consumer Value Propositions, a cross-functional team that sets the standard for bol’s core propositions. Our mission: define what we need to offer in terms of prices, assortment, delivery, and returns to be more successful, support execution, and track whether these changes realize the expected results. We’re the proposition conscience of bol, ensuring we keep growing while delighting customers.ResponsibilitiesYou’ll work closely with proposition developers, data specialists, and stakeholders from teams across the organization that rely on your insights. You’ll bring transparency – showing what’s working, what’s not, and which new opportunities we should pursue. Your day-to-day work combines analytics with storytelling. What explains spiking return rates in a specific category? How can you best update leadership on price performance trends? You’ll design and support dashboards that track our progress, and dive deeper into the data to answer ad hoc questions. You don’t just report what happened, you help the team understand why and draw conclusions. Key responsibilities:Translate business and proposition questions into clear, structured analyses that guide decisionsProvide transparency on performance across price, assortment, delivery, and returnsIdentify trends, deviations, and root causes – then highlight what actually needs attentionBuild and maintain dashboards and KPI frameworks that track progress and flag issues earlySupport proposition developers with data-backed insightsVisualize findings clearly and share them through compelling presentations and/or intuitive dashboardsCollaborate across teams to align on metrics, definitions, and shared learningsChallenge assumptions with data – constructively pushing back when gut feelings don’t match reality Why you can make a difference You have the analytical prowess to turn complex data into insights that drive action. You’re genuinely eager to spot anomalies and patterns that others might overlook. You combine technical skills (SQL, visualization tools, statistical thinking) with the ability to communicate clearly: visually, concretely, and always with business context. You work well with others and bring data-driven clarity to discussions. You’re reliable and thorough when it counts, but pragmatic enough to know when “good enough” beats striving for perfection. Also important; you’re motivated by impact – knowing your analyses help create better experiences for millions of customers gives you energy.3 reasons why this is (not) for you Switch to find out - Fresh code fanatic If you're only inspired by the latest ML algorithm or solving engineering challenges, this isn't your playground – the name of the game is creating business impact - Dashboard hermit You'd rather build reports with the information density of a neutron star than collaborate with users who may occasionally ask to "just keep it simple" - Recipe follower You couldn’t boil an egg without detailed instructions. Figuring out which business questions need answering isn’t even an aspiration + Data translator You love making complex performance stories simple and actionable for different audiences + Multi-domain explorer You're excited to work across price, assortment, delivery, and returns + Insight collaborator You thrive on seeing your work inspire decisions Where you'll land You’ll join the Core Consumer Value Propositions team, where you and your curious, collaborative colleagues will keep each other focused on what really matters: creating impact through insight. We challenge each other’s thinking, help each other grow, and maintain a healthy balance of sharp analysis and good humor. Our culture values clarity over complexity, action over perfection, and honest feedback over polite nodding. We experiment, learn fast, and are always pleasantly surprised when the analysis leads to unexpected conclusions. Ready to help us turn data into decisions that delight our customers? We take pride in our B Corp certification and strive for continuous improvement every day. Our annual bonus is tied to sustainability goals, and we are committed to equality and equal opportunities for all.