Data Analyst Intern - Customer Service, Regional Operations (Spring 2026)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Perform data analysis for Customer Service Agents performance and other Service Quality related initiatives such as resolution time optimisation and improving of customer satisfaction surveysAnalyse performance data and develop insights on the driving factors behind those figuresPerform ad-hoc problem solvingRequirements:Currently pursuing a diploma/degree in any relevant disciplinesStrong analytical skill and sensitivity to dataStrong oral and written communication skillResults and details drivenWell organised with good multi tasking abilityPositive, team-player, and energetic attitudeStrong proficiency in Excel and SQL is a must, python is a plus