Data Analytics & Customer Service Specialist - Vending Operations (Saudization)

We are Hiring!!!We are looking for a Data Analytics & Customer Service Specialist - Vending Operations (Saudization) for one of our clients in KSA.Location: Jeddah / Riyadh, Kingdom of Saudi ArabiaDepartment: Operations & Customer ExperienceReports To: Operations Manager / General ManagerEmployment Type: Full-timePosition SummaryWe are seeking an Enthusiastic candidate to join our team as a Data Analytics & Customer Service Specialist. This dual-role position is ideal for fresh graduates or candidates with 0-2 years of experience who are analytical, customer-focused, and eager to grow in a dynamic business environment. Candidate will be responsible for analyzing vending machine sales data to drive business decisions while ensuring exceptional customer service across all our locations.Key ResponsibilitiesData Analytics & Reporting (60%)Sales Performance AnalysisCollect, organize, and analyze daily/weekly sales data from all vending machine locationsCreate comprehensive sales reports and dashboards for management reviewTrack and report on key performance metrics (sales per machine, top-selling products, underperforming locations)Identify sales trends, patterns, and anomalies across different locations and time periodsMonitor inventory turnover rates and product performance by locationBusiness IntelligenceAnalyze footfall patterns and correlate with sales performanceConduct comparative analysis between different locations, products, and time periodsIdentify opportunities for revenue optimization and cost reductionPrepare weekly and monthly performance reports with actionable insightsSupport BDM team with location performance data for decision-makingData Visualization & PresentationCreate clear, visual reports using Excel, Power BI, or similar toolsPresent findings to management in simple, actionable formatsMaintain organized databases of all sales, inventory, and customer feedback dataDevelop and maintain performance tracking dashboardsInventory & Product AnalysisTrack product expiry dates and recommend restocking schedulesAnalyze product mix performance and recommend optimizationsMonitor seasonal trends and suggest product rotation strategiesCalculate and report on product profitability by locationCustomer Service & Support (40%)Customer CommunicationHandle customer inquiries and complaints via phone, email, WhatsApp, and social mediaRespond to customer feedback regarding machine malfunctions, product issues, or service qualityCoordinate with field technicians for machine repairs and maintenance requestsFollow up with customers to ensure issue resolution and satisfactionLocation Partner RelationsServe as primary point of contact for location partners (building managers, facility coordinators)Handle requests for product changes, machine relocations, or service adjustmentsMaintain positive relationships with all location stakeholdersCollect and document feedback from location partnersIssue Management & ResolutionLog all customer complaints and service requests in tracking systemPrioritize and escalate urgent issues to appropriate teamsTrack resolution times and ensure timely follow-upIdentify recurring issues and recommend systemic solutionsQuality AssuranceConduct regular phone surveys with location partners to assess satisfactionMonitor online reviews and respond professionallyGather customer feedback for service improvement initiativesSupport mystery shopping programs when required Required Qualifications:Education: Bachelor's degree in business administration, Statistics, Data Science, Management Information Systems, Marketing, or related fieldExperience: Fresh graduates welcome OR 0-2 years of experience in data analysis, customer service, or related rolesLanguage: Fluent in Arabic (native) and English (professional working proficiency)Location: Based in Jeddah or Riyadh (depending on business needs)Technical SkillsMicrosoft Excel: Strong skills including pivot tables, VLOOKUP, formulas, and data analysis functions (mandatory)Data Visualization: Basic knowledge of charts, graphs, and dashboard creationComputer Literacy: Comfortable with Google Suite, email, and basic software applicationsFamiliarity with Power BI, Tableau, or similar tools (preferred but not required - can be learned)Basic understanding of CRM or helpdesk systems (preferred)Personal AttributesAnalytical mindset: Enjoys working with numbers and finding patterns in dataDetail-oriented: High accuracy and attention to detail in data handlingCustomer-focused: Patient, empathetic, and professional in customer interactionsCommunication skills: Excellent verbal and written communication in both Arabic and EnglishProblem-solver: Proactive in identifying issues and proposing solutionsOrganized: Able to manage multiple tasks and priorities effectivelyTech-savvy: Quick learner with technology and digital toolsTeam player: Collaborative spirit with ability to work across departments