Data Entry Operator

About The CompanyHines & Associates Inc. is a distinguished leader in the healthcare industry, renowned for its commitment to providing personalized managed health care services across the nation. With a focus on delivering comprehensive solutions tailored to individual needs, Hines emphasizes program excellence and effective cost containment. The company's reputation is built on over three decades of innovative healthcare practices, professionalism, and a dedication to quality care. Serving a broad spectrum of healthcare requirements, Hines & Associates Inc. strives to optimize healthcare spending while ensuring high standards of service and patient satisfaction.

Its mission is to support organizations and individuals alike by offering effective, efficient, and personalized health management programs that prioritize well-being and operational excellence. About The RoleAs a crucial member of the Utilization Review Department, the Medical Intake/Data Entry Specialist acts as the first point of contact for Hines & Associates Inc. This role is pivotal in supporting the department’s operational efficiency by accurately collecting intake information, creating and maintaining electronic patient files, and managing correspondence such as certification letters.

The position requires a detail-oriented individual with excellent communication skills, capable of handling multiple tasks in a fast-paced environment. The role offers an opportunity to develop within a supportive team, with comprehensive training provided to motivated candidates. The successful candidate will contribute to the organization’s mission of delivering high-quality healthcare services while ensuring smooth administrative processes. QualificationsThe ideal candidate will possess a high school diploma or equivalent. Coursework in computers, medical terminology, data entry, word processing, and secretarial skills is preferred. Candidates should demonstrate proficiency in computer applications, data entry into databases, and handling multi-line telephone systems.

Bilingual abilities are considered an asset but are not mandatory. A minimum of one year of professional office experience is required, with prior experience in a healthcare setting being essential. Personal qualities such as a friendly and helpful telephone demeanor, strong attention to detail, accurate proofing skills, and the ability to organize and prioritize tasks are vital. The candidate should be adaptable, able to work collaboratively with diverse professional staff, and committed to providing excellent customer service. ResponsibilitiesAnswer the Utilization Review line promptly and professionally, directing calls to the appropriate team member or department.

Retrieve voicemails and relay messages accurately to the relevant nurses or staff members. Collect and verify demographic information necessary to create comprehensive patient files. Print, mail, fax, and copy correspondence and documentation as needed, ensuring timely and accurate communication. Assist in the preparation and mailing of certification letters and other related documentation. Maintain organized electronic and physical files, ensuring data accuracy and confidentiality. Support the department by performing miscellaneous clerical duties as assigned by the URA Team Leader. Participate in ongoing training and development activities to enhance performance and knowledge of healthcare processes. BenefitsHines & Associates Inc.

offers a comprehensive benefits package designed to support employee well-being and work-life balance. Employees are eligible for a quarterly bonus based on performance. The compensation package includes a competitive hourly wage ranging from $16 to $17, along with medical, dental, and vision insurance plans. Additional benefits include long-term and short-term disability coverage, company-paid and voluntary life insurance, critical illness and accident insurance, and flexible spending accounts. The organization provides a 401(k) plan with a company match that is fully vested after one year of service. Employees enjoy paid holidays and work in a supportive environment that values work-life balance.

The role is primarily remote or hybrid, once trained, with a Monday to Friday schedule from 9: 30 am to 6: 00 pm. During the training period, in-office work is required five days a week, with the possibility of transitioning to a hybrid schedule post-training. Equal OpportunityHines & Associates Inc. is committed to fostering an inclusive and diverse workplace. As an equal opportunity employer, the company considers all qualified applicants regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.

The organization values diversity and strives to create an environment where all employees can thrive and contribute to the company's success.