Delivery Manager

Qualifications & Experience: 15+ years of experience in IT delivery leadership roles Proven track record of independently managing large, complex engagements and global delivery teams. Strong expertise in project management, client engagement, and proposal development. Excellent leadership, communication, and stakeholder management skills. Experience with Agile, DevOps, and modern application architectures Exposure to AI, automation tools and digital transformation frameworks Strong understanding of financials, contracts, and service-level agreements (SLAs) Delivery & Program Management Own the delivery of a portfolio of projects, ensuring alignment with client expectations, timelines, and quality standards. Lead project planning, execution, tracking, and reporting across the SDLC (Software Development Life Cycle). Identify risks and implement mitigation strategies to ensure successful delivery. Client & Stakeholder Engagement Serve as the primary delivery contact for clients, managing relationships and acting as the first point of escalation. Build strong client connects to support execution and identify growth opportunities. Analyze client feedback and drive continuous improvement initiatives. People & Resource Management Align resources to projects based on skill and business needs; manage team performance and development. Support recruitment and talent acquisition to build high-performing teams. Foster team motivation, mentoring, and succession planning. Quality & Compliance Define and implement quality goals and processes in collaboration with internal QA teams. Ensure compliance with organizational standards, regulatory requirements, and client-specific mandates. Transformation & Innovation Drive digital transformation initiatives including automation and next gen modernization. Collaborate with internal and client teams to identify opportunities for innovation and efficiency. Financial & Operational Governance Track and manage budgets, forecasts, invoicing, and profitability across the portfolio. Ensure adherence to operational excellence indicators (OEI), including delivery metrics, audits, and reporting. Proposal & Growth Enablement Partner with sales and solution teams to identify new opportunities and lead proposal development. Review solutions, estimates, and contractual terms for new engagements. Contribute to account planning and strategic growth initiatives.