Department Manager - Perithalmanna

Job PurposeEffectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.Education QualificationsGraduation/ Post GraduationKey ResponsibilitiesAlign departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.Address field requirements with well-thought-out solutions to consistently meet department targets.Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.Analyze store sales performance and take necessary actions to meet objectives.Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.Set clear performance goals, track progress, provide feedback, and address performance issues promptly.Identify and develop successors for critical positions within the department.Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.Engage with customers to gather feedback on service and processes, continuously improving based on their input.Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.Key Performance IndicatorsGross Margin, SOHSegment & Brand mixDiscount ManagementBrand shareFinance- Paper/card VM ImplementationAchieve Nos - TGT Vs Ach, RCP, Attachment, EOL.Customer Experience - VOC - Participation, score, SQA, complaints, People Management.Business Acumen -Profitability, Competition.Jio Business - Activations, Recharges, CAF RejectionsJob Requirements Functional CompetenciesOperational EffectivenessFinance ManagementAnalysis and Problem SolvingResults Orientation Behavioural CompetenciesSelf-DevelopmentEmotional IntelligenceCustomer Service OrientationPeople ManagementCommunicationTeamwork and Collaboration