Designate Deputy Store Manager - Dublin Area

All the detailsPurpose  Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer  Drive improved KPI performance and deliver operational efficiency  Setting the strategic direction for the store aligned to the retail priorities  Ensuring the teams within the store are clear on their part to play and holding all line managers to account  Take full accountability for all line management and associated people activity of managers within the store  Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand   Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often    Key Accountabilities  Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store  Deliver and embed the business transformation plan and change initiatives through the store team  Create the right culture, role modelling new digital ways of working and leadership behaviours  Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play  Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels  Building a diverse and talented team which supports the growth of the wider Region and business  Represents the store voice and takes ownership for action to deliver improvement across the store  Uses data and insight to enhance the customer experience, to improve the operation, and drive results  Support the delivery of Plan A  Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required  Ensuring all line management and people activities are delivered in accordance with company process and policy  Ensure there is an active listening strategy in place across the store, so that the colleague voice is heard Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store  Maintain a safe and legal store environment  Accountable leader for all elements of VM delivery across all launches, events and campaigns    Key Leadership Capabilities  Successfully embeds change for lasting commercial impact and results  Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting  Holds themselves and their teams accountable for delivering objectives and business targets  Proactively seeks input from customers and colleagues to uncover new business opportunities  Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes  Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are  Uses customer feedback and market trends to guide teams work   Helps teams understand information and business messages by actively seeking out opinions and asking questions  Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues   Seeks the best solution for M&S by proactively collaborating with colleagues from across the business   Technical Skills/ Experience  Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store  Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems  Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit  Current working knowledge of all VM principles  Good level of digital capability and a comprehensive understanding of systems and ability to exploit them  Strong knowledge of the legal requirements and accountabilities across the store  Knowledge of our people policies and of driving and managing performance within a team  The ability to have difficult conversations with effective resolutions with both colleagues and line managers  Great communicator and active listener who will inspire, share their knowledge and best practices with others   Proven ability to plan and review across weekly, monthly and quarterly timeframes   Proven ability to consistently deliver under pressure demonstrating high levels of resilience  Ability to build and maintain relationships with key stakeholders across all levels of the business  Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset   Key Relationships and Stakeholders  Customers  Colleagues  Store Leadership  Wider Store Managers  Regional Leadership  Support Centre