Deskside Support Technician

ICT Services are currently seeking a Desktop support engineer, working on one of our customer sites in Cork. This is a full-time position working onsite with our customer. Responsibilities: Provide remote and desk side support services to end users. Troubleshoot PC related problems either via phone, remote tools or desk side support. Build, configuring and troubleshoot PC and laptop applications and hardware components. Facilitate a warranty repair with the relevant hardware vendor. Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software. Perform coordination of workstation asset recovery. Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires. Complete incidents and requests within SLA in pressurised environment. Ensure tickets are updated daily. Support meeting room environment and video conferencing, as needed. Support printers, scanners and other peripherals. Support mobile devices, such as iPads, iPhones Support of Apple MAC devices. End-User Data back-up and restoration, as needed