Desktop Support Engineer - Bucharest, Romania

Apply to your next challenge as an IT Support Engineer - learning and development opportunity!We have several technical onsite support opportunities for those who are currently working as a Technical Support Analyst, Desktop Support Engineer, 1st Line Support Engineer, or in a Service Desk Environment.What will you do?Resolve incidents and problems associated with end user support HW and SW.Assist in installing and troubleshooting hardware issues including desktops, Mac, printers, laptops, and other computer peripherals. including basic management of Windows and Apple operating systems.Asset provisioning and device lifecycle managementSmart hands support for peripheral and network environments.Troubleshoot anti-spyware and antivirus software.Create and provide updates to incident and problem tickets in the IT Service Management (ITSM) system to reflect actions taken to resolve incident.For devices under warranty, liaise with authorised OEM supplier for replacement or fix to defective device and for devices not under warranty.Perform proactive and reactive monitoring and troubleshooting to effectively identify potential incidents or problems.What will you bring to ESP?3+ years of experience in providing customer experience solutions and technical support.Expertise in HW and SW troubleshootingKnowledge of Windows and Apple O/SExcellent knowledge of the Microsoft Office SuiteKnowledge of IT InfrastructureAbility to work autonomously in a fast-paced environment.Romanian and English advanced proficiencyGreat sense of customer service.What we will offer:An opportunity to work in a dynamic learning environmentMedical subscriptionMeal ticketsUnlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.Personal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Who Are WeESP Global Services has been providing customized 24/7 Global IT support solutions since, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.ESP Global Services is an equal opportunity employer!Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.