Desktop Support Engineer

Job SummaryThe Desktop Support Specialist L1 provides first-level technical assistance and support for incoming queries and issues related to computer systems, hardware, software, and enterprise applications. The role involves basic administration and support for Active Directory (AD), SCCM, and Intune to ensure efficient endpoint management and user account maintenance.Key ResponsibilitiesEnd-User SupportServe as the first point of contact for end users seeking technical assistance via phone, chat, or ticketing system.Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, and peripherals.Escalate unresolved issues to L2/L3 support teams as per escalation matrix.Active Directory (AD)Perform basic user account administration (creation, password resets, group memberships).Manage computer objects and group policy updates as instructed by senior admins.Support user access requests and troubleshoot login/profile issues.SCCM (System Center Configuration Manager)Deploy and update software applications using SCCM under guidance.Monitor SCCM console for client health and software deployment status.Assist in imaging PCs and deploying OS builds via SCCM task sequences.Microsoft IntuneSupport basic mobile device and Windows endpoint enrollment.Assist users with compliance and application deployment issues.Report device status and escalate policy-related issues to L2.General IT OperationsMaintain asset inventory and update configuration records.Support installation and configuration of standard applications.Document troubleshooting steps and solutions in the ITSM system.Follow IT security and compliance procedures.