Desktop Support Specialist

Site Support TechnicianLocation: Toronto, ONDuration: 3 Months (Contract)Schedule: On-site, Monday to Friday, 9 AM – 5 PMTop RequirementsStrong passion for providing consistent and excellent customer service.Minimum of 3 years of IT customer service or technical support experience.Excellent oral and written communication, analytical, and organizational skills; must be motivated, reliable, and a self-starter.Key ResponsibilitiesDeliver day-to-day on-site support for employees, including setup, configuration, and troubleshooting of Windows and MacBook laptops, desktops, tablets, and mobile devices.Serve as the primary point of contact between IT and business units, representing IT with professionalism and a customer-first mindset.Manage and fulfill requests from the PC Hub, including shipping, checking in, and tracking hardware through the Workstation Database.Maintain accurate hardware asset records, and oversee shipping, receiving, and asset management processes.Administer and deploy company-wide hardware and software solutions, ensuring compliance with IT standards and workflows.Troubleshoot technical issues promptly to minimize downtime and ensure Service Level Agreements (SLAs) are consistently met.Collaborate closely with other IT teams to resolve network, server, and infrastructure-related issues.Create and maintain technical documentation and contribute to the internal knowledge base.Provide end-user training when needed and promote best practices for IT systems use.Drive process improvements to enhance service delivery and operational efficiency.Manage workload effectively with minimal supervision.Required QualificationsMinimum of 3 years of IT customer service experience in desktop support or a level 2/3 technical call center role within a complex environment.Strong proficiency in:Windows 10/11, Mac OS X, MS Office 365, Exchange, Active Directory, Azure, Zoom Room support, and Windows AutoPilot Imaging.MacBook management and JAMF configuration.Ticketing systems (ServiceNow experience preferred).Demonstrated ability to understand user needs, resolve technical issues efficiently, and maintain high customer satisfaction.Familiarity with asset management, shipping/receiving, and record keeping.Excellent multitasking ability, communication, and problem-solving skills.Post-secondary education in a relevant field or equivalent professional experience.Certifications such as CompTIA A+, HDI, or Microsoft MCP are considered assets.Technical Skills SummaryPrimary Skills:Windows/MacBook supportWindows AutoPilot ImagingJAMF configuration and MacBook management