Desktop Support Technician - Junior

Duration: 12 months contractWhat You’ll Be Doing:Provide first-level IT support to in-person clients.Help set up devices and mobile accessories.Communicate status updates with internal clients.Ensure that requests are being prioritized and closed in a timely manner.Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.Key Qualifications:Basic understanding of Windows troubleshooting.Familiarity with Android/iOS environments.Customer-oriented mindset.Ability to take clear notes and capture problems correctly.A general understanding of macOS is a plus but not required.What Would Set You Apart:Familiarity with PowerShell or command line interface (CLI).CompTIA A+ certification.Prior customer service experience.Familiarity with networking concepts (DNS, LAN, WAN).Who We’re Looking For:Candidates with an interest in technology and experience working in a customer-facing role.Individuals who can patiently take the time to understand an issue to properly document it.Someone who can comfortably navigate a PC to perform basic troubleshooting.Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology.US Tech Solutions (www.ustechsolutionsinc.com) is global firm providing a wide-range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind. U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.Recruiter Details:Name: Megha AroraEmail: meghaa@ustechsolutionsinc.comInternal id: 25-53317