Desktop Support Technician

Job Description Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, operating systems, and network issues. Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices. Support Microsoft Windows, macOS, and Office 365 environments. Manage user accounts, permissions, and access controls via Active Directory and related tools. Perform routine maintenance, upgrades, and patching on desktops and laptops. Troubleshoot connectivity issues related to LAN, WLAN, VPN, and remote access. Assist in setup and configuration of video conferencing tools and collaboration platforms (Zoom, Teams, WebEx). Maintain accurate documentation of incidents, resolutions, and asset inventory. Escalate complex issues to higher-level support teams when necessary. Provide excellent customer service, ensuring minimal downtime and user satisfaction.Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 3 5 years of proven experience in desktop or IT support roles. Strong knowledge of Microsoft Windows OS, Office 365, and common business applications. Hands-on experience with Active Directory, DNS, DHCP, and basic networking. Familiarity with ticketing systems (ServiceNow, Jira, or equivalent). Knowledge of mobile device management (MDM) solutions is a plus. Excellent troubleshooting, communication, and customer service skills. Ability to work independently and prioritize tasks in a fast-paced environment. Relevant certifications (CompTIA A+, Network+, Microsoft MCSA, ITIL Foundation) preferred.