DevOps Engineer

Job Overview:We are seeking a dynamic and detail-oriented Senior Engineer who has hands-on experience in DevOps practices and a strong understanding of IT Service Management (ITSM) based on the ITIL framework. The ideal candidate will work closely with cross-functional teams to streamline processes, automate workflows, and apply DevOps principles to ensure reliable, scalable, and efficient solutions, while ensuring service delivery aligns with ITIL best practices.Key Responsibilities:DevOps Responsibilities:Design, implement, and maintain CI/CD pipelines to automate build, test, and deployment processes.Monitor and optimize infrastructure performance using tools like Jenkins, GitLab CI/CD, or Azure DevOps.Manage and support containerized environments using Docker and orchestration tools like Kubernetes.Develop infrastructure as code (IaC) using tools like Terraform or Ansible.Implement and maintain monitoring and alerting systems for application and infrastructure health.Collaborate with development and operations teams to ensure seamless integration of DevOps processes.ITIL/ITSM Responsibilities:Apply ITIL principles to manage the lifecycle of all services, including service design, transition, and operation.Contribute to the development and maintenance of ITIL processes such as Incident Management, Problem Management, Change Management, and Service Level Management (SLM).Ensure all DevOps automation and tooling align with defined ITIL/ITSM processes.Work with service owners to define and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).Conduct post-incident reviews (PIRs) and implement preventative measures as part of Problem Management.Facilitate and coordinate change requests across teams, adhering to the Change Management process.Qualifications:Education & Experience:Bachelor's degree in Computer Science, Information Technology, or a related field.2 – 4 years of experience in DevOps engineering and/or IT Service Management roles.Technical Skills:Proficiency in programming/scripting languages (e.g., Python, JavaScript, Bash).Hands-on experience with DevOps tools (Jenkins, Git, Docker, Kubernetes, Terraform, Ansible, etc.)Strong understanding of IT Service Management (ITSM) principles and the ITIL framework.Strong understanding of RESTful APIs and integration techniques.Knowledge of cloud platforms (AWS, Azure, GCP) is a plus.