Digital Communications Assistant Officer

Belfast Regional Centre - Erskine HouseBirmingham Regional Centre - Arena CentralBristol Regional Centre - 3 Glass WharfCardiff Regional Centre - Ty William MorganEdinburgh Regional Centre - Queen Elizabeth HouseGlasgow Regional Centre - Atlantic SquareLeeds Regional Centre - Wellington PlaceLiverpool Regional Centre - Water StreetManchester Regional Centre - Three New BaileyNewcastle Upon Tyne - Benton Park ViewNottingham Regional Centre - Unity SquarePortsmouth - Lynx HousePreston - St Marks HousePreston - St Marys HouseJob SummaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Join HMRC's dynamic Digital Communications team and to help transform how we engage with the public.This is your opportunity to make tax and public services more accessible and easier to navigate for millions of people across the UK.About UsHMRC is one of the UK’s largest government departments and one of the country’s biggest organisations. Almost every individual and business in the country is a direct customer of HMRC. We collect more than £500 billion a year in revenue from over 50 million of our customers across the UK.HMRC Communications delivers professional communications and has one of the largest and busiest teams in government. We’re recognised and respected as running one of the top Digital Communications operations in Whitehall.We are creative, fast-working and encourage collaboration. With a big job to do you’ll be joining a strong, motivated communications team. No other department touches the lives of so many people.Job DescriptionWe’re looking for an enthusiastic and innovative individual to support the work of HMRC’s busy, multi-disciplined digital communications team.You’ll be a flexible, multi-skilled digital professional who can turn their hand to any number of tasks from social media planning, listening, and channel management to content creation and direct engagement.On any given day you could be responding to customer queries you’ve discovered, delivering social media content across multiple channels to promote and explain a new policy, or helping to tackle mis and disinformation.This is an entry role where your potential will have a chance to shine – you’ll have opportunities to contribute to a wide range of work, and there’s plenty of scope to develop and expand your skills, widen your experience, and build your digital communications career.We also want you to bring your knowledge, ideas, and creativity to help us do things better.Please see our HMRC Digital Communications - Showreel.We’re looking for an enthusiastic and innovative individual to support the work of HMRC’s busy, multi-disciplined digital communications team.You’ll be a flexible, multi-skilled digital professional who can turn their hand to any number of tasks from social media planning, listening, and channel management to content creation and direct engagement.On any given day you could be responding to customer queries you’ve discovered, delivering social media content across multiple channels to promote and explain a new policy, or helping to tackle mis and disinformation.This is an entry role where your potential will have a chance to shine – you’ll have opportunities to contribute to a wide range of work, and there’s plenty of scope to develop and expand your skills, widen your experience, and build your digital communications career.We also want you to bring your knowledge, ideas, and creativity to help us do things better.Please see our HMRC Digital Communications - Showreel.Person specificationSupport the digital communications team with content creation, campaign planning and proactive engagement.Plan, schedule, and create engaging content across multiple platforms.Manage social media channels and maintain brand consistency.Support other digital and press/PR work including evaluation and reporting.Monitor and analyse social media performance.Stay on top of channel development and innovation, while suggesting new ideas for continuous improvement.Assist in crisis communication and reputation management when required.Collaborate with internal stakeholders to ensure aligned messaging.Essential CriteriaFamiliarity with digital communications or online community management.Experience InSocial media listening, content management systems and creating and publishing digital content.Confident communicator, with excellent written and verbal skills, and a strong attention to detail.Keen to work in a fast paced, continuously innovating environmentTransitional SitesFor more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These Sites Are Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleYou will be given more information about what this means at the job offer stageLeeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.BehavioursWe'll assess you against these behaviours during the selection process:Communicating and InfluencingManaging a Quality ServiceWe only ask for evidence of these behaviours on your application form:Communicating and InfluencingTechnical skillsWe'll assess you against these technical skills during the selection process:GCS Framework- Digital - ImplementationGCS Framework- Digital - InsightWe only ask for evidence of these technical skills on your application form:GCS Framework- Digital - ImplementationAlongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How To ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history.A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.Two separate 250-word statements on the following Behaviour - Communicating and Influencing (Lead Behaviour), and Technical Skill - Implementation. Further details around what this will entail are listed on the application form.Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.SiftIn the event of a large number of applications being received, an initial sift may be held on the Lead Behaviour Communicating and Influencing.At sift your behaviour statement, and your technical statement, and your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of.We will assess you against these Technical Skills during the interview process:GCS Framework- Digital - ImplementationGCS Framework- Digital - InsightInterviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.This role is not eligible for skilled worker sponsorship. The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via ‘tradable points’) but this role pays below both amounts, and therefore is not eligible.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit ListAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should:Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Important Information For Existing HMRC Contractual HomeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following GroupsUK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob ContactName : Laura GibsonEmail : laura.gibson3@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.