Digital Platforms Operations Specialist / Lead

Job Description• Respond to instant order status inquiries from customers.• Track orders received from the responsible digital platform and SAP, identify delay risks, and inform suppliers and customers.• Ensure supplier companies update shipment dates via ZerPortal; intervene in case of missing information.• Coordinate order cancellation and return requests with suppliers and carry out system transactions.• Analyze order integration errors (material matching, price, currency, term, etc.) and resolve them with relevant units.• Ensure complete definition of customer and material master data in SAP and ZerOnline systems.• Monitor data flow in integration processes, track order errors daily, identify errors, and propose solutions.• Coordinate supplier invoice pre-registration processes, manage returns and corrections of erroneous invoices.• Analyze customer return invoices, reconciliation differences, and orders with profitability issues, and resolve them with relevant units.• Manage processes in accordance with order and invoice KPIs and prepare related reports.• Identify bottlenecks in operational processes, propose improvements, and evaluate automation and digitalization opportunities.• Provide training and basic technical support to customers and suppliers on system usage, order tracking, invoicing, and integration.• Carry out necessary user interface setup processes for new and existing customers to use the platform and keep definitions up to date by tracking validity dates.• Use CRM tools effectively to meet and track customer needs within defined KPIs.• Use advanced digital platform applications to contribute to efficient process management and identify and correct system errors.• Plan and manage operational processes effectively, identify problems, and propose solutions.• Manage order and invoice processes, analyze disruptions, and propose solutions.• Monitor integration processes effectively, identify disruptions, and propose solutions to ensure efficient progress and digitalization.• Analyze existing processes, collect data, and work in coordination with relevant units to propose improvements.Qualifications• Bachelor’s degree, preferably from Engineering or Economics and Administrative Sciences faculties.• Minimum 2-3 years of experience in a similar position.• Preferably good command of English.• Advanced MS Office knowledge (especially Excel).• Advanced SAP knowledge required (MM, Master Data, Order and Invoice Modules).• Knowledge of data analysis tools (Qlik Sense, SAP reporting modules, etc.).• CRM Applications (MS Dynamics 365).• Experience in order, shipment, invoice, and integration processes.• Skills in data analysis, reporting, and process tracking.• Strategic perspective.• Advanced knowledge of MS Office, data analysis applications, and digital platforms used by the company.• Knowledge of RPA processes.• Process-oriented and able to generate innovative ideas, open to innovation.• Able to meet customer expectations by focusing on the customer with correct priorities determined by agile working methodology.