Digital Printing Counter Sales Assistant

Job Title: Digital Printing Counter Sales AssistantDepartment: Photo Lab Cape TownBased At: ORMS Central Cape TownRESPONSIBLE FOR:Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships.MINIMUM EDUCATIONAL AND TECH SKILLS REQUIRED TO PERFORM THE JOB:Grade 12Computer literateProficient in Adobe Photoshop and LightroomA passion for staying ahead of digital printing trends and tech innovationsOutstanding customer service skills and etiquette.Fluent in two languages to connect with our diverse communityPhotography/Printing Experience: A major advantage that'll set you apart!No colour blindness - Essential for accurate print workWHAT MAKES YOU PERFECT FOR US:Customer Service ExcellenceGenuine Connection: You naturally build rapport and make every client feel valued and heardSolution-Focused Mindset: You don't just solve problems - you anticipate them and offer proactive solutionsEmpathy in Action: You understand that behind every print job is a special moment or memoryGoing the Extra Mile: You're the person who suggests the perfect frame or reminds clients about better paper optionsCalm Under Pressure: You stay cool and positive even when things get hecticFollow-Through Champion: You remember clients' preferences and check in on their satisfactionProfessional Excellence:Master of Photoshop, ORMS Create & Print software, and Embrace till systemProduct knowledge that impresses (and keeps growing!)Team player who lifts everyone upORMS brand ambassador - you represent us with pridePhotography background that adds authentic expertiseSUMMARY OF JOB DESCRIPTION:Client Consultation: Guide customers through their printing journey from concept to collectionUpselling with Purpose: Suggest upgrades that genuinely enhance their final productStock Management: Keep our shelves stocked and organizedFollow-Up Care: Reach out to clients about ready orders (they love this personal touch)Software Mastery: Navigate ORMS Create & Print like a proSystems Excellence: Handle Embrace till operations, credits, refunds, and invoicing flawlesslySpace Curation: Maintain a welcoming, organized workspaceTrend Spotting: Stay current with promotions, offers, and cutting-edge printing techProduct Care: Price and pack stock with attention to detailFlexibility: Take on additional projects and tasks that help our team succeedKEY PERFORMANCE AREAS:Customer Obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, and photobooks - making each decision feel easy and exciting.Sales Growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.Team Harmony: Building strong relationships with colleagues and management while contributing to our positive culture.Brand Excellence: Being the professional, friendly face that makes ORMS unforgettable.PERSONAL SKILLS /ATTRIBUTES/ THE PERSON WE'RE LOOKING FOR:Customer Service Genius: You make people feel amazing about their experienceCommunication Master: Crystal-clear verbal and written skillsDetail-Oriented: Nothing slips past your eagle eyePressure Handler: Tight deadlines? Bring it on!Initiative Taker: You see what needs doing and make it happenTeam Spirit: Collaboration energizes youProfessional Presence: You look and act the part, alwaysAdaptability: Change doesn't phase you - you embrace itGrowth Mindset: Learning new things excites youPhysical Stamina: Comfortable standing and moving around to help clientsActive Listener: You hear what clients really need, not just what they sayIntegrity: Honest, reliable, and trustworthy in everything you doREADY TO JOIN OUR CREATIVE FAMILY?Please send your CV in confidence to annette.blackie@orms.co.zaIf you don't hear from us within 4 weeks, please consider your application unsuccessful. But don't let that stop you from staying connected with the ORMS community!This position(s) is aligned with our commitment to Employment Equity, and preference may be given to suitably qualified candidates from designated groups in terms of the Employment Equity Act.