Digital Product Analyst

INTRODUCTIONAn opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around.As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications.After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character Digitally Connected Experiences, And The List Goes On.So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.Job SummaryThe Digital Product & Transformation team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. As a Digital Product Analyst, the primary function of this role will be to support a team of Product Managers and Product Owners, defining and developing new capabilities for USJ Guests and Crew Members.Product DefinitionParter with Product Owners, Archnitects, UXUI design and business stakeholders to define detailed requirements and acceptance criteria for new digital products and featuresDefine and document product user stories to enable technical design, development, and testingProduct DeliveryFacilitate product backlog grooming with the Digital & Technology delivery teams, to ensure clear understanding of product requirementsParticipate in scrum team Agile ceremonies, including backlog prioritization, sprint planning, daily-stand ups, and retrospectivesPerform product acceptance testing throughout the development cycle, to ensure alignment with functional requirements.User Acceptance Testing (UAT)Coordinate and facilitate User Acceptance Testing with business stakeholders across Marketing & Sales, Finance, and OperationsDocument User Acceptance Testing test cases aligned to new product requirements and acceptance criteriaGather business user feedback captured during UAT and partner with Product Owners and D&T Quality Engineers to assess and prioritize feedback into a backlog of defect fixes and/or product enhancementsClearly communicate outcomes of UAT to business stakeholders, including USJ and UDX Leadership, to support decision making around release approvals.Product Implementation and SupportPartner Business Transformation to ensure that product functionality aligns with Operational and Business processesRepresent the digital product team as a subject matter expert.Support Product Owners in measuring the success of newly implemented products and features, to enable well-informed future product planning and communication of outcomes to business stakeholdersQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required (examples: knowledge of specific aspects of an industry, technical knowledge and/or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…).LANGUAGE: Proficient in Japanese and EnglishEDUCATION: Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, and/or Industrial Engineering preferredStrong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategiesDemonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g. Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectivenessStrong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis and recommendationsStrong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environmentDemonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partnersExperience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from a business perspectiveExperience3+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Business/Product Analyst, or related fields.Supporting the digital experience for a consumer website and/or mobile appWorking in an agile Digital Technology delivery program, with software engineers and quality assurance teamsDefining a customer journey and digital product roadmapProduct backlog management, including feature definition, requirements, prioritization and sprint planningOrganizational and documentation skillsStakeholder engagement and relationship buildingExecutive communication, with the ability to influence decision makingExcellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simplyLOCATIONOsaka, JapanLIFE at Universal Studios Japan▶Perks & Benefits | 福利厚生▶CSR | L♡VE HAS NO LIMIT▶Meet Our People▶Digital Technology | Product Owner▶Park Technology IT | Digital Experiences▶Park Technology IT | Network Infrastructure職種 / 募集ポジション Digital Product Analyst雇用形態 正社員給与応相談勤務地会社情報会社名 合同会社ユー・エス・ジェイ（USJ LLC）本社所在地 大阪府大阪市此花区桜島2丁目1番33号社長 村山 卓設立 1994年資本金 50億円事業内容 テーマパーク「ユニバーサル・スタジオ・ジャパン」の運営・企画、および関連事業従業員数 15,533名（社員：3,393名、アルバイト：12,140名） ※2024年12月31日現在休日・休暇/福利厚生 【休日・休暇】 ■年間休日120日（月平均10日） ■年次有給休暇（初年度15日、最大20日） ■産前・産後休暇、育児休業、介護休業など 【福利厚生】 ■制服貸与 ■社会保険完備（雇用、労災、健康、厚生年金） ■団体生命保険 ■LTD（長期所得補償制度）保険制度 ■確定拠出年金制度 ■退職金制度 ■テーマパーク無料招待券・割引チケット配布 ■各種映画・コンサートチケット割引販売 ■DVD無料レンタル ■クルーカフェ ■各種教育サポート ■社内コミュニケーション（社内SNS、社内誌等） ■社内イベント多数正規雇用の中途採用比率 2022年：96% 2023年：88% 2024年：75% ※2024年12月31日現在登録情報の有効期限 ※登録された情報の有効期限は、登録日から3年間です ※ご登録いただいた個人情報を、採用活動以外の目的に使用することはありませんプライバシーポリシー 合同会社ユー・エス・ジェイ（USJ LLC）の個人情報の取り扱いについては、下記をご参照ください。 https://www.nbcunicareers.com/candidate-privacy-policyCopyrights And Trademarks https://www.usj.co.jp/web/ja/jp/copyright-notice中途採用窓口 営業時間 平日：9時30分～18時 ※土日祝はクローズしています受動喫煙対策 当社ではこれまで施設内禁煙（分煙）を進めてきました。今後、さらなる健康経営推進策の一つとして、喫煙者だけでなく、非喫煙者を含めた従業員全員がより快適かつ健康でいきいきと過ごす事ができる職場環境の実現を目的として、2024年1月1日から喫煙所を廃止し、敷地内全面禁煙といたしました。今後も喫煙者の卒煙をサポートする活動も継続していきます。