Digital Services Senior Engineer / Principal Engineer, Chief Information Office

We are seeking a dynamic and forward-thinking Senior Engineer / Principal Engineer to lead transformative initiatives across both Capability Development (CapDev) and Operations & Support (O&S). This role offers a unique blend of strategic project leadership, hands-on technical innovation, and operational excellence. You’ll be at the forefront of modernizing IT services, enhancing user experiences, and driving digital transformation in a mission-critical environment.You will work on high-impact projects that blend innovation with real-world application, collaborate with cross-functional teams, and gain exposure to emerging technologies. This is your opportunity to shape the future of IT service delivery and user experience.Your RoleCapability Development (CapDev)Lead Digital Transformation ProjectsSpearhead the design and deployment of next-generation IT solutions—such as a cutting-edge chatbot platform for IT service management, integrating speech-to-text capabilities and reimagining the smart contact centre experience.Explore Emerging TechnologiesGain exposure to containerisation, AI, and other modern technologies while shaping scalable and intelligent service solutions.Support Communication ModernisationDrive the implementation and adoption of softphone systems to improve communication infrastructure and user experience.Operations & Support (O&S)Optimize and Integrate IT Support ProcessesIdentify, propose, and implement process improvements to enhance efficiency, responsiveness, and service quality. This includes reviewing and connecting internal IT service portals with external platforms to deliver a unified and intuitive user experience.Leverage Data for Smarter DecisionsAnalyse operational datasets (e.g., inventory data) to uncover insights that inform strategic and tactical decisions. Oversee software license tracking and renewal planning to maintain compliance and avoid service disruptions.Deliver Exceptional IT ServicesManage and fulfill service requests such as device provisioning, ensuring timely and accurate support for end users.RequirementsA degree in Information Technology, Computer Science, Engineering, or a related disciplineProficiency in:Routing and switchingWireless networkingNetwork security and virtualizationNetwork monitoring and diagnostic toolsExperience in designing, implementing, and troubleshooting network infrastructure (e.g., routers, switches, firewalls, wireless controllers, access points) is an advantageFamiliarity with government IT security policies and processes is an added advantageExcellent written and verbal communication skills, with strong teamwork, analytical, and problem-solving abilities