Digital Solutions Programme Lead

About WhiteCoatWhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care. With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global. What you will be doingWe are seeking a Digital Solutions Programme Lead/Manager to drive high-impact, tech-enabled programmes that transform how we deliver value to our customers. Acting as the bridge between commercial strategy and technical delivery, you will analyse business needs, propose viable solutions, and lead the planning, execution, and delivery of digital initiatives. Your work will align with business objectives, enhance our service offerings, and foster innovation in the healthcare sector.On a day-to-day basis, you will be responsible for:Addressing Business Objectives – Understand organisational and commercial priorities; develop proposals that address these needs through research, insights, basic commercial planning, and clear articulation of proposed approaches and strategies.Strategic Planning & Oversight – Develop and maintain programme roadmaps, translating business needs into clear, actionable requirements with defined scopes, timelines, and measurable outcomes.Project Execution – Lead end-to-end delivery of digital solutions—from business case to launch—working across functional teams to ensure timely, successful implementation.Stakeholder Management – Collaborate with internal teams, third-party vendors, and cross-functional stakeholders to ensure alignment, effective communication, and timely delivery.Market & Competitor Analysis – Conduct market and competitor research to identify opportunities, threats, and strategic responses; assess strengths and weaknesses of key competitors.Risk Management – Identify, assess, and mitigate risks throughout the project lifecycle; make data-driven decisions to maximise success rates.Quality Assurance – Establish and enforce best practices for testing and QA to ensure reliability, security, and performance of digital applications.Reporting & Documentation – Prepare and present progress reports, project updates, and documentation to senior management and stakeholders.Continuous Improvement – Use data and feedback to identify opportunities to improve processes, increase efficiency, and enhance outcomes.What we are looking forRequired:Bachelor's degree in Business Management, Information Systems, Computer Science, or a related fieldMinimum 3 - 5 years experience as a Programme or Project Manager (digital, tech or product-related) Proven track record delivering complex, multi-stakeholder digital initiatives concurrently (candidates will be asked to share specific examples of successful initiatives)Strong commercial acumen with the ability to bridge business needs and technical executionProactive, solutions-focused mindset and precise analytical abilitiesHigh sense of accountability and ownership from concept to deliveryExperience with project management tools and methodologies (e.g. Agile, Scrum)Strong understanding of teleconsultation technologies, healthcare systems, and Singapore regulatory requirements would be an advantageExcellent written and verbal communication skills to influence and align stakeholdersGood to have:Candidates with PMP, PgMP, or equivalent project management certifications will be considered favourably