DIRECT DELIVERY COORDINATOR

ObjectiveTo ensure the efficient coordination and execution of all bagged cement direct deliveries across Trinidad and Tobago, by managing haulage resources, optimizing delivery schedules, and maintaining high levels of customer satisfaction. The role requires a proactive, detail-oriented individual who can liaise effectively across departments, resolve operational issues promptly, and uphold the company's service, safety, and compliance standards while driving continuous process improvements.ResponsibilitiesEnsure full compliance with all company policies, safety protocols, and operational guidelines in the execution of delivery-related activities.Plans all pick up and delivery requests received by the Company. Planning done in collaboration with Commercial and Commercial Support.Works closely with Commercial and Commercial Support to ensure orders are processed timely and delivery to customer is timely.Establish system for scheduling requests with flexibility for priority requests. Communicate and enforce the company's policies and procedures regarding safety.Manage haulage contractors and fleet to guarantee a functional system for timely deliveries.Manage the drivers to ensure timely return of delivery documents, payments and replacements. Communicate expected delivery times to customers and update them in the event of any delays.Manage fleet to ensure compliance with Vehicle Safety Indicators/Features KPI.Manage KPIs for delivery times and highlight any issues or area preventing achievement of same.Coordinate closely with drivers and customers to manage any issues with delivery, payments, pallets, quality, punctuality or service.Responsible for pallet management system for pick up and deliveries.Utilise available software to anticipate and mitigate delays in delivery to customers (GPS).Explore options for anticipating, forecasting and scheduling customer demand in a leading manner (assisting with inventory management at customer site).Respond to delivery related inquiries and concerns from customers. Make last-minute order adjustments as requested by customers.Notify customers about any delivery delays in advance.Enforce the company's safety and quality standards/procedures at all times.Track the status of deliveries and promptly resolve any issues.Continuously explore opportunities for improving systems and processes to offer superior customer experience.Investigate and respond to customer complaints.Manage pallet inventory to ensure no consistent and available supply.RequirementsAdvanced Diploma in Business Administration, Marketing, Sales Management and Logistics Management.Proficient in the use of Microsoft Office. A minimum of 1 year experience in logistics role. Excellent customer service skills.Good organizational and planning skills.Excellent written and verbal communication and interpersonal skills.Ability to work independently and in a team-oriented environment.Diversity and Inclusion at CEMEXAt CEMEX, we recognize the diversity of the world in which we live and do business. We respect diversity and embrace inclusion and non-discrimination for all talented individuals, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We promote a culture of equity for building a sustainable business and for the well-being and development of CEMEX employees.