Director - Employee Relations

Our Story:Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.Role: Director - Employee Relations/ Industrial RelationsStakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics/ Liasoning with Govt officials , Labour LawsLocation: BengaluruReporting to: SD Ops StrategyCore Areas: Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Knowledge of labour law and compliance.Qualification: MBA-HR or any HR-related specialization.Experience: 8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred. Specific experience with ER/IR is a prerequisite. Responsibilities, aka, what we’d like you to deliver:Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policiesConflict resolution: Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner.Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes.Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management.Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations.Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure.Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics.Employee engagement: Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce. Prevent any type of unionisation in the organisation and has ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity.What We’re Looking ForPeople with endless curiosity and hunger to learn Owners who will think of Zepto as their own venture Operators obsessed with customer experienceGood knowledge of labour regulationsPossess exceptional interpersonal, negotiation, and conflict-resolution abilities.