Director, Delivery Excellence--Americas

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.Job Description: Director, Delivery Excellence – AmericasLocation: Remote (Americas Region)Level: DirectorReports to: VP, Business & Delivery Office – North AmericaWhat You'll DoThe Director, Delivery Excellence – Americas is a critical leadership role within the Services & Delivery organization, responsible for driving delivery quality, consistency, and customer success across SAP engagements in the Americas. This leader will act as a trusted advisor and quality authority across strategic programs, ensuring seamless delivery from pre-sales through go-live and beyond, aligned with SAP’s cloud transformation strategy.In this role, you will lead initiatives to improve delivery standards, promote methodology adoption, de-risk engagements, and guide key programs to successful outcomes. You will collaborate with internal stakeholders, customers, and partners, acting as a change agent and value enabler across SAP's cloud services portfolio.Key ResponsibilitiesGovernance & Quality OversightLead delivery assurance across strategic programs and accounts, ensuring execution against SAP Activate and RISE methodologiesOwn program governance reviews, quality gates, and risk mitigation plans for high-visibility engagementsAct as the regional SPOC for project quality escalation and recoveryStrategic Program SupportOversee a portfolio of SAP cloud and hybrid projects across Professional Services, Premium Engagements, and Customer Success unitsDrive consistency, early risk detection, and intervention across engagementsPartner with Services Sales and Delivery Executives to ensure projects align with customer business value and SAP success metricsMethodology, Tools & EnablementChampion the adoption of standardized tools (e.g., SAP Cloud ALM, Signavio, Solution Manager) and delivery frameworksLead enablement programs for project managers and delivery leaders on best practices, lessons learned, and quality standardsPromote delivery automation, reusable content, and process improvementsCustomer & Stakeholder EngagementServe as a trusted advisor to customers’ executive teams during transformation initiativesGuide project teams, partners, and stakeholders through structured health checks, startup services, and quality reviewsSupport bid reviews, pre-sales quality assessments, and onboarding of strategic opportunitiesPortfolio Insights & Continuous ImprovementDrive delivery analytics, KPIs, and reporting transparency to improve forecast accuracy and risk postureLead retrospective and continuous improvement efforts to institutionalize best practicesEnable creation and promotion of customer references and success storiesWhat You BringRequired Qualifications:10–15 years of SAP project and program management experience, including large-scale cloud implementationsProven track record delivering SAP software in enterprise environments (e.g., Fortune 500)Extensive experience with SAP Activate, RISE Delivery Methodology, and SAP Cloud ALMAbility to manage and influence stakeholders across customer, partner, and internal SAP organizationsDemonstrated experience de-escalating troubled projects and ensuring delivery recoveryExcellent verbal, written, and executive presentation skillsHigh proficiency in project financials and delivery operationsStrong analytical, decision-making, and change management capabilitiesPreferred Qualifications:PMP or equivalent project management certificationMaster’s degree in Business, Technology, or related fieldExperience in major systems integrators at a Director or Partner levelBilingual (English + Spanish or Portuguese) a plus for coverage of Latin AmericaStrong knowledge of SAP cloud offerings including S/4HANA, BTP, and SAP Industry CloudBehavioral CompetenciesResults-oriented, with a focus on quality and customer successInfluential leadership style; leads by example and motivates cross-functional teamsComfortable with ambiguity, capable of operating in a fast-paced, evolving environmentStrong organizational and time management skillsPassion for innovation, customer experience, and continuous improvementBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 151900 - 340900(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 435100 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: