Director of Customer Success Fitness & Wellness

Director of Client SuccessLocation: Manhattan, NY (In-Office, Full-Time)Compensation: $80,000 – $100,000 based on experienceAbout ReviRevi is redefining how fitness and wellness businesses grow. Our AI-powered SaaS platform helps boutique studios and high-volume franchises turn more leads into long-term members—with personalized, automated follow-up that plugs directly into their existing CRM. From Pilates studios to CrossFit gyms and emerging wellness concepts, we’re helping operators maximize revenue without increasing workload.As demand accelerates, we’re building an elite client success organization to match. That’s where you come in.The RoleWe’re hiring an Account Success Lead to head up our client experience team. This is a leadership role combining strategic oversight, direct client engagement, and team development. You’ll manage our Account Managers, refine internal processes, and serve as the point of contact for high-impact accounts.If you’ve worked in client success or account management at a fitness-focused SaaS company—or in a role supporting gyms, studios, or franchise systems—you’ll hit the ground running here. Familiarity with fitness and wellness industry dynamics is a major advantage.ResponsibilitiesLead, manage, and develop a team of Account ManagersOwn client retention, satisfaction, and performance metrics across a growing portfolioServe as the escalation point for high-value or at-risk accountsWork cross-functionally to implement client feedback and improve onboarding, adoption, and renewal processesBuild strong relationships with studio owners, operators, and senior stakeholdersEnsure consistency in how we support clients—at scaleYou Might Be a Great Fit If:You’ve held an Account Manager, Customer Success, or Client Services role at a company serving fitness studios, wellness franchises, or multi-location operatorsYou’ve supported client relationships involving SaaS tools, CRM integrations, or marketing automationYou’ve led a team or played a key role in scaling a client success functionYou understand the pace and personality of the fitness and wellness world—and love working with business ownersYou’re highly organized, proactive, and comfortable owning outcomes