Director of Managed Services

Job DescriptionA well-established technology firm that focuses on Microsoft cloud solutions is looking for a Director of Managed Services to lead a growing IT services team! This role offers the chance to drive service delivery, manage a skilled team, and shape operational strategy in a fast-paced environment.The company serves mid-sized to enterprise clients across various industries, emphasizing long-term partnerships and compliance standards. The company is offering a flexible remote schedule, ideally aligned with Eastern or Central time zones, with travel around once a quarter!Required Skills & Experience5+ years leading managed services teams Microsoft Azure and Office 365 expertise Experience with other Microsoft solutions such as SharePoint, CoPilot, and Viva Learning Solid understanding of ITIL/ITSM frameworks and financial management Proven ability to grow services and manage budgets Strong leadership and communication skillsDesired Skills & ExperienceRelevant Microsoft certifications (Azure Administrator, Solutions Architect etc.) Experience with SOC2, HIPAA compliance, and vendor management Sales support experience and servant leadership approachWhat You Will Be DoingDrive strategy and oversee service delivery for managed services Build client relationships and manage escalations Lead and develop technical teams Manage budgets and improve service quality Collaborate with sales and ensure compliance with security standards Maintain vendor relationships and track performance metrics The Offer120K-145K base with bonus You Will Receive The Following BenefitsMedical, Dental, and Vision Insurance 401(k) with company contribution Annual salary reviews 15 days PTO Posted By: Lily Caringer