Director of Operations

Company DescriptionGeorge Mark Children's House is a pioneering non-profit organization providing comprehensive pediatric palliative care for children and their families. Located in San Leandro, CA, it is the first free-standing pediatric palliative care facility in the U.S. Services include respite care, transitional care, and end-of-life care, all delivered with a focus on physical, emotional, spiritual, and psychosocial support for the entire family. Volunteers play a vital role in fulfilling the mission of care and compassion. For more information, visit georgemark.org.Role DescriptionThe Director of Operations is a vital leader within George Mark Children’s House, responsible for the seamless operation and management of core support services that enable our pediatric palliative care mission. Primary responsibilities of this role include overseeing two core organizational departments Facilities and Dietary/Housekeeping, and is responsible for overseeing capital projects, facility management, contract management, vendor oversight, and systems evaluation. The ideal candidate will bring operational excellence, strong people-centric leadership, strategic thinking, and experience co-leading an organizational culture shift. This candidate will bring a commitment to ensuring a safe, efficient, and supportive environment for our patients, families, and staff.  This is a 40 hours a week, exempt, benefited position, which may include some weekends and evening hours.ESSENTIAL FUNCTIONS OF THE JOBDepartmental Leadership:• Provide strategic direction, mentoring and management for Facilities and Dietary/Housekeepingdepartments to foster a culture of collaboration, teamwork and inclusivity.• Work in partnership with Compliance Officer to ensure all policies and procedures for each department in Director of Operations jurisdiction are updated and compliant.• Oversee Dietary and Housekeeping Manager to ensure scheduling, timecards and time management of department staff are aligned with needs of clinical team and patient census, and that health, safety and meal protocols are followed in accordance with state and CLHF licensure requirements.• Establish key performance indicators and monitor departmental performance metrics for each department in Director of Operations jurisdiction, with quarterly check-ins with HR on team progress.• Foster a culture of inclusivity, collaboration, communication, staff development, and continuous improvement.• Two direct reports: Facilities Manager and Dietary and Housekeeping ManagerHouse Operations Management and Capital Project Oversight• Partner with Compliance Officer, Facilities Manager, and Director of Clinical Programs (as needed) to oversee house regulatory compliance for building codes, safety regulations, CA OSHA, privacy, HIPAA, legal and ethical standards as described by Federal, State and County codes in California specifically guided by Title 22 regulations for a Congregate Living Health Facility (CLHF).• Work with Facilities Manager to develop and implement preventive maintenance programs for all building infrastructure and systems (HVAC, electrical, plumbing, etc.). • Work with the Facilities Manager to document all Facilities policies and protocols and build succession plan for Facilities department.• Monitor and optimize energy usage to control costs and promote sustainability.• Act as Project Lead for capital projects, in partnership with the project team, the planning, execution, and completion of major facility renovations, expansions, ongoing maintenance, or new construction projects.• Ensure capital projects are on time, within budget, and meet quality standards.• Oversee and negotiate vendor contracts and collaborate with architects, engineers, contractors, and internal stakeholders.Contract & Vendor Oversight, Systems Evaluation and Financial Management:• In Partnership with CFO, audit and organize all contracts in Director of Operations jurisdiction and evaluate vendor capabilities to assess opportunities for cost savings or improved service.• Negotiate and manage contracts and relationships with vendors and service providers.• Monitor vendor performance to ensure compliance with contract terms and service levels.• With direction from the Chief Financial Officer, create and manage annual operating budgets for each department in Director of Operations jurisdiction.• Prepare vendors and contracts for audit and assessment for senior leadership as needed.• Continuously assess the effectiveness of operational systems and processes.• Identify opportunities for improvement and implement innovative solutions.• Lead the partnership & evaluation of current IT/systems vendors and the adoption of new technologies and systems to enhance efficiency and productivity.Other duties as assigned.QUALIFICATIONSPosition Requirements:• Bachelor’s degree in Business Administration, Hospitality, Healthcare Administration, Engineering, or related field. Master's degree preferred.• Minimum of 7+ years of progressive leadership experience in Operations Management preferably within a healthcare, hospitality or non-profit setting.• Experience with Project and Financial Management preferred.• Technically proficient.• This role requires driving on company business. Candidates must possess a valid California driver’s license and maintain acceptable driving records and insurance as required by company policy.Skills & Experience:• Proven track record of successfully managing large-scale projects, diverse teams, contracts, and vendors.• Growth mindset, self-motivator, investigator, must work well both independently and on a team.• Exceptional leadership, communication, and interpersonal skills.• Strategic thinker who has the ability to think through challenges with a strategic framework. • Ability to build consensus and collaborate across departments.• Demonstrated skills in leading and building teams, managing, and working with direct reports with a variety of backgrounds and skills.• Strong analytical, budget oversight experience, and problem-solving abilities.• Results-oriented, excellent organization and time management skills with a focus on quality and efficiency.• Ability to exercise discretion, maintain confidentiality, and HIPAA compliance.• Excellent organizational, time management and multi-tasking skills with a strong attention to detail.• Must be able to work comfortably in an alternative healthcare setting serving families and children who are seriously ill or dying.• Interest in and ability to perform tasks in a culturally sensitive manner without regard to age, ethnicity, national origin, socioeconomic status or any other protected category as defined by Federal, State or local law(s).• Understands and adheres to GMCH compliance standards as they appear in the GMCH Employee Manual, GMCH Policies and Procedures Manuals and Departmental memos. Applicants must show the skills of managing multiple, competing, and varied tasks, time management, listening skills, problem solving, decision making, and delegation of duties and successfully managing workflow.• This position requires conduct of the highest professional and ethical standards with patients, families, staff, and volunteers always.BENEFITS:• Be part of an organization with a meaningful cause.• Work in a dynamic, team-oriented environment which focuses on personal development and skill-building.• Annual range: $135K -$145K (the stated salary range reflects the typical pay for this role; actual compensation will be determined by candidate’s qualifications)• Up to 12 paid holidays per year• 100% employee paid benefits, 25% for dependents (Health, Dental & Vision plans)• Flexible Spending account (FSA) Program• 403(b) retirement account with a 2% employer matching program • Paid Time off (PTO) accrued per pay period at a rate of 9.23 hours (30 days per year). • $1,500 per year continuing education/personal development fund after 90 days of employment.If you're passionate about delivering exceptional service and want to contribute to an organization dedicated to making a meaningful impact, we encourage you to apply directly at hr@georgemark.org.We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, veteran or disability status.