Director of Operations

Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).The Director of Operations will be required to work On-Site in Barranquilla City.JOB SUMMARY:The Director of Operations is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.RESPONSIBILITIES:Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.EDUCATION AND EXPERIENCE:5+ years of experience in leadership roles in the BPO industry.Advanced English proficiency.Microsoft Office (Teams, Outlook), LSG Portal, 3CX.BENEFITSHigh competitive salary.Schedule from Monday to Friday (Weekends Off).Growth opportunities.Great environment.