Director of Payroll Customer Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Payroll Customer Services in Norway.In this role, you will lead a global payroll customer services organization, shaping the strategy, structure, and delivery of world-class support across multiple regions. You will oversee end-to-end service operations, ensuring seamless, compliant, and high-quality payroll experiences for customers and internal stakeholders alike. Working closely with cross-functional partners, you will drive innovation, operational excellence, and continuous improvement at scale. You will build and mentor high-performing teams, champion automation, and transform complex processes into efficient, customer-centric solutions. This position offers a unique opportunity to influence business outcomes, elevate service standards, and contribute to global growth. The environment is fast-paced, international, and fully remote, offering high autonomy, strategic ownership, and meaningful impact.AccountabilitiesDefine and execute the global strategy for payroll customer services, ensuring alignment with business objectives and long-term scalabilityDesign and lead a high-performance, 24/7 service model that consistently exceeds service-level agreements and customer satisfaction targetsBuild, lead, and develop a global management team, fostering a culture of accountability, collaboration, and continuous improvementDrive operational efficiency through automation, process optimization, and strategic use of technology and integrationsPartner closely with payroll operations, compliance, legal, tax, implementation, product, and engineering teams to deliver seamless end-to-end serviceTranslate customer feedback and service insights into product and process enhancementsLead complex customer escalations, perform root-cause analysis, and implement preventative improvementsEstablish performance metrics, reporting frameworks, and data-driven decision-making practicesAct as a strategic advisor to sales and customer experience teams, supporting growth initiatives and customer engagementsRequirementsProven leadership experience managing and scaling global customer service or payroll operations in complex, fast-growing environmentsStrong background in payroll, HR services, or related operational domains, with exposure to compliance and regulatory frameworksHighly analytical mindset with the ability to leverage data to guide strategy, prioritize initiatives, and manage high-impact projectsDemonstrated experience driving automation, systems integration, and service transformation initiativesExceptional people leadership skills, with a collaborative, empathetic, and performance-driven management styleStrong stakeholder management and communication abilities, with fluency in written and spoken EnglishExperience working in remote or globally distributed organizations is a strong advantageProficiency with customer service management platforms, analytics tools, and operational systemsBenefitsCompetitive salary package aligned with global market standardsFully remote role with flexible working hoursFlexible paid time off16 weeks of paid parental leaveComprehensive mental health and wellbeing supportStock optionsLearning and professional development budgetHome office setup budget and IT equipmentBudget for coworking spaces and local in-person team eventsWhy Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.