Director of Rooms

Job Requirements·  Own the Front Office strategy and daily operations (reservations, reception, concierge, bell services, guest services), while maintaining accountable oversight of Housekeeping, Laundry, and Spa to ensure seamless guest journeys from pre-arrival to departure· Manage the Rooms Division P&L for front office and related departments; optimize occupancy, pricing alignment, upsell, and revenue across channels- Ensure flawless check-in/check-out, guest personalization, and proactive recovery; monitor sentiment and online reputation·Lead reservation management, distribution, rate integrity, group pricing, and overbooking controls; collaborate with Revenue Management·Set and uphold service standards across Front Office, Housekeeping, Laundry, and Spa; implement SOPs for guest flow, cleanliness, and treatment quality- Recruit, develop, and retain high·performing teams; build leadership bench across guest-facing departments·Collaborate with Engineering, Security, and Safety to ensure room readiness, safety, and incident response- Drive change initiatives (digital check-in/check-out, mobile keys, contactless payments, CRM-driven engagement, sustainability) with minimal disruption·Lead risk, crisis management, and business continuity planning; manage guest-facing incident response·Represent the hotel in executive leadership, owner/stakeholder meetings, and industry forums.Qualifications and Experience•10+ years in senior Rooms Division leadership with substantial Front Office focus and accountable oversight of Housekeeping, Laundry, and Spa• Demonstrated success in front office revenue optimization, occupancy strategies, staff development, and high guest satisfaction•Strong knowledge of Front Office systems reservations, and distribution•Bachelor's in Hospitality Management or related.•Competencies ·Proven front office leadership within a multi-department Rooms Division in a luxury/hospitality setting with explicit accountability for Housekeeping, Laundry, and Spa· Strong financial acumen: budgeting, forecasting, occupancy management, pricing, and profitability optimization across rooms-related functions·Excellence in guest experience, personalization, service quality, and loyalty growth· Deep knowledge of Front Office operations plus effective oversight of housekeeping cleanliness, laundry operations, and spa treatment quality·Experience developing SOPs, quality standards, queue management, and seamless guest flow across departments· People leadership, talent development, succession planning, and cross-functional collaboration·Brand alignment, audit discipline, risk management, and compliance expertise·Change management mindset; data-driven, innovative, and guest-centric· Superior communication, negotiation, and stakeholder management