Director, Shared Services

About the role:The Director, Shared Services is a senior leadership and management role responsible for strategic alignment and oversight, operational excellence, and compliance across all non-programme functions of the organisation. This role will lead, drive and integrate core operational shared functions which include Information Technology (IT), Human Resources (HR), Finance, Corporate Services (Facilities, Procurement, Admin), and Research, Evaluation & Development (RED). The role ensures these functions are aligned with organisational goals, compliant with regulatory standards, and optimally positioned to support the delivery and scaling of high-impact social programmes.The ideal candidate is a mission-driven leader with a strong background in organisational operations, a strategic mindset, and a deep understanding of governance, compliance, and service delivery in the social service sector. You will bring together cross-functional teams to deliver a seamless and integrated approach to organisational backbone support and service delivery, with an emphasis on innovation, accountability, and organisational sustainability in advancing the organisation’s mission to serve the community whilst fostering a culture of accountability, collaboration, and continuous improvement.Key Responsibilities:1. Strategic Leadership & GovernanceLead and integrate shared services functions to deliver cohesive, efficient, and strategic support across the organisationServe as a key member of the senior leadership team, contributing to overall organisational strategy, planning, and decision-makingStrengthen cross-functional collaboration between programme and non-programme teamsDrive continuous improvement, service innovation, and adoption of best practices2. Functional OversightIT: Ensure technology infrastructure, cybersecurity, and digital systems support operational efficiency and programme innovationHR: Oversee workforce planning, talent management, employee engagement, performance development, and HR complianceFinance: Ensure sound financial management, budgeting, compliance, and reporting processes are in place to support organisational sustainabilityCorporate Services: Manage facilities and oversight of centre operations, procurement, administrative services, and risk managementResearch, Evaluation & Development: Provide strategic oversight to research and impact evaluation efforts, ensuring data-driven decision-making and outcome measurement3. People LeadershipBuild, mentor, and lead high-performing teams across shared services functionsFoster a culture of accountability, collaboration, and learning within and across departmentsChampion diversity, equity, and inclusion in organisational policies and practices4. Risk & ComplianceEnsure organisational compliance with legal, regulatory, and funding requirementsLead risk management efforts across all support functionsSupport audits and internal controlsQualifications & Experience:Bachelor's degree in Business Administration, Public Administration, Social Sciences, or related fieldMinimum 10-15 years of progressive leadership experience, preferably in the non-profit, public, or social service sectorProven track record in managing at least three or more of the following functions: HR, Finance, IT, Corporate Services, Research, Evaluation & Development (RED)Demonstrated experience in organisational transformation, systems integration, and team leadershipStrong understanding of governance, compliance, and operational best practices in a non-profit or government-regulated environmentFamiliarity with impact measurement frameworks, digital transformation, or change managementStrategic thinker with strong analytical, planning, and problem-solving skillsExcellent interpersonal and communication skills, with the ability to engage stakeholders at all levelsCertification in HR, Finance, or Project Management would be advantageous