Dispatcher

Flow and Navigation (FNC) are currently recruiting for a new team member to add to this expanding service.We are looking for organised individuals who have experience working in a fast paced environment with the confidence and ability to use your own initiative when problem solving to ensure that FNC runs smoothly, safely and effectively within the resources available. You will have mentoring from the senior FNC team for support as required.The Dispatcher receives calls from Professional-to-Professional lines (e.g. Scottish Ambulance Service, GP Practices, Hospital at home and Hospital Clinicans) and NHS24 and are required to record significant information on the Trakcare system and transfer calls to relevant clinicians. The Dispatcher also has oversight of all calls awaiting triage and actions these appropriately to ensure timely response.As a Dispatcher you will work alongside other health care professionals and must demonstrate and be able to establish effective working relationships. You will require excellent communication skills and the confidence to manage a variety of requests.It is preferable to have experience of working within a health-care setting, medical terminology, and computer skills such as mircosoft packages.You are required you to be able to work flexibly across the hours of 08:00 2030, this will include weekend working and public holidays, you always have your rota 4 weeks in advance. Various hours available - Fixed term for 6 monthsFor informal enquiries, please contact Laura Clarkson at laura.Clarkson2@nhs.scot ext: 20003 or Emily Ferguson at emily.ferguson2@nhs.scot ext: 22376.To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be foundhere.It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.