Dispatcher Support Agent

About BelleAt Belle, we believe joy is powerful medicine.Feet tell the story of health — especially for older adults living with chronic conditions. Belle’s Community Health Workers bring preventive foot care, compassion, and connection directly into the home of senior citizens. They complete essential screenings and assessments, often catching problems before they become crises. When concerns arise, our remote team of clinicians step in to coordinate care — preventing hospitalizations and helping members stay healthy where they’re happiest.But Belle is about much more than feet. We’re reimagining Chronic Care Management by blending in-home preventive care, virtual clinical oversight, and data-driven insights into one seamless, joyful experience. Every visit we deliver strengthens trust, improves outcomes, and restores humanity to healthcare.Our mission: Bring Joy to Healthcare.If you’re inspired by purpose, innovation, and people — join us!About This RoleBelle is seeking a Dispatch Support Agent to ensure our field team operates with precision and efficiency every day. This role is at the heart of our operations—balancing booking accuracy, stakeholder communication, and real-time problem solving to keep schedules running smoothly. The ideal candidate thrives in a fast-paced, ever-changing environment, ensuring appointments are confirmed, cancellations are quickly backfilled, and members receive timely, high-quality care. Success in this role requires excellent communication, strong attention to detail, and comfort using scheduling tools such as CareLink and VoiceOC.ResponsibilitiesEnsure appointments are confirmed at least 24 hours in advance to maximize staff utilization.Proactively backfill open time slots by contacting members on the waitlist or moving forward  future appointments.Promptly reschedule members impacted by staff call-outs or other scheduling conflicts to minimize revenue loss.Audit appointments to ensure accuracy; correct errors to prevent billing or service issues.Maintain clear and detailed notes in the CRM, accurately documenting all member outreach, follow-ups, and schedule changes.Monitor and address text message interactions, including appointment confirmations, cancellations, and reschedules.Support internal communication via Slack, answering scheduling questions from call agents.Set up all members who enroll in Belle’s Chronic Care Management (CCM) program: assign staff, send welcome texts, and schedule follow-up appointments.Support inbound and outbound call center activities, as needed.Qualifications2+ years of experience in dispatch, scheduling, or operations.Proficiency with dispatch software or comparable scheduling software.Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment.Strong communication and problem-solving abilities.Detail-oriented mindset with commitment to accuracy and follow-through.Experience in mobile healthcare, home health, or telehealth operations is a plus.BenefitsFlexible, remote work arrangementCompetitive compensationHealth, dental and vision benefits401k A great support structure: we are here for youAll the resources and tools that you need to succeedAbility to reshape an industry and protect lives