Proactive Customer Recall Agent (Remote - Indiana)

About The RoleLocation: Remote - Indiana residents Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you!Pay TransparencyThis position starts at $13 per hour.What To ExpectYou’ll reach out to vehicle owners to let them know about a vehicle safety recall. You’ll also connect with dealerships to make an appointment for customers to have the issue fixed.Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road.Why ApplyWork from home while having regular connection with your teammatesNo weekendsPaid trainingEquipment providedBenefits availableProfessional development and growth opportunitiesYou NeedCommunication skillsWillingness to learnHigh-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won’t work for this role)See Skills for Success belowTasksProvide excellent customer service, representing a major domestic auto manufacturerMake outbound calls and emails to customers and dealershipsHelp with team projectsOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).Skills For SuccessRequired SkillsTelephone skillsComputer navigation and typing skillsConversation skills (able to have discussions and problem solve)Excellent interpersonal and organizational skillsAble to learn and adaptStrong attention to detailHave a solid work ethic and an ability to meet deadlinesEligibility RequirementsOne or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)High school diploma or equivalentAvailable to work shifts within the center's hours of operation:Monday to Friday9 a.m. - 9 p.m. Eastern timeNo weekends!Must be able to stick to the schedule reliably, as some queues are time sensitiveAble to remain at your desk for long periods of timeRemote Work RequirementsIndiana residentHigh-speed internet access at home that you are able to connect to via Ethernet or landlineSecluded and distraction-free work environmentThe Remote ExperienceWondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.(direct link to video: https://mrly.info/h4b)Why Join Our Morley FamilyThe value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.Health & Wellness BenefitsMedical and prescription coverage, including free annual physicalsDental and vision insurancePaid time offAssociate wellness program (earn a reward for getting your annual wellness checkup)Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending accountLife insuranceShort- and long-term disability insurance (company paid)Benefits to Make Your Life EasierTeladoc: 24/7 online access to doctors24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) servicesAbout MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Thank you for your interest in Morley.Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.