Division Vice President

Position DescriptionDivision Vice President, Midas CanadaDivision:FranchiseFunction:OperationsReports to:President, COO, MidasGeneral Summary:The Division Vice President is responsible for developing and implementing strategic direction and tactical execution of franchise sales for the organization, meeting annual budget objectives, managing expenses and leading the division (multi provinces / country Canada) infrastructure, top lines sales, profitability, expenses control and asset management in an effective and efficient manner This role will lead and support the development of activities to improve Division operations, grow sales and profits while increasing the value of our new and existing franchisee network of locations consisting franchisee ownership structures from single shop owners to multi store ownership Division composition dependent upon division demographics (franchisee ownership compositions, segmentation of franchisee ownership maturity levels relating to execution of brand programs, top lines sales and division parameters.Primary Responsibilities:DVP will leverage and integrate the core competencies of Midas to execute the “Big 4” strategic priorities:1. Grow Same Store Sales2. Grow our Number of Stores3. Enforce Store brand standards (Operations / Processes / brand equity / Customer Centricity) 4. Grow our tire business at Midas.Lead the Franchise Business Consultants, Franchise Operations Specialists (FOS’s) and Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, and growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures. Enforce Adherence to Midas’s Canadian Disclosure Document, 20-year agreement to protect the brand, parent companies and brand platform.Proactively supervises Midas Tactical and Strategic objectives to ensure initiatives are on schedule and on budget to drive brand continuity results. Primer driver of royalty streams for Midas which impacts the P/L of the brand through utilization and execution of franchisee business plans, which impacts franchisee and parent company sales and profits.Brand Lead for Customer Centricity Programs in Canada - franchisee drivers to drive and maximize customer counts, average unit store volumes, ticket size, customer returns rates etc.Conduit and responsible party for execution between Division Midas field, corporate support functional DEPENDABLE teams & Franchisees: Active Participant in Midas Governance Process – Streams. (Governance committees, FAC, IMDA, Conventions etc.).Collaborate with Midas, Head of Real Estate & Head of Development, on strategy to source new store and regional opportunities for existing and new franchisees.Maintain and grow franchisee business relationships in a win /win manner for Franchisees and Midas to build ongoing trust.Responsible for leading the effort to recruit and qualify new franchisees for Midas as a result because of division program execution to increase validation.Leads platform rationalizing to grow new units in targeted markets to expand footprint in strategic long-term perspective to maximize brand penetration, consumer awareness and overall brand appeal in markets, adhering to federal franchise regulations and best practices.Manage franchise support department relations and execution for business and franchisee needs dependent on business results and economic climate challenges.Collaborate with Operations group to establish new store business model expectations and measure performance to improve and maximize return of investment for franchisees and parent companies.Education & Experience:Bachelor’s degree in business, Management, or a related field of study. MBA desirable10 - 12 + years Management experience with similar employer/ industry6 + years of experience in customer care/ satisfaction in a retail environmentPrevious experience in a fast-paced environment requires strict organization, efficiency, and attention to detail.Previous experience in a franchise operation with wide geographical footprintsExperience in customer relationship managementA clear understanding of income statements, balance sheet management, and cash flowThorough Understanding of single and multi-unit store operations from the bays to the P<horough understanding of franchising, franchise laws, and franchisee relationsKnowledge of best practices for customer experience management and the customer lifecycleDemonstrable SkillsAbility to implement and monitor a strong internal quality improvement program.Proficient in MS Office applications including Excel, Word, PowerPoint, and ProjectStrong written and verbal communication skillsExcellent organizational skillsStrong analytical skills and the ability to quickly grasp new concepts and use a facilitative style to gather information for decision making.Possess high-energy levels and be passionate about your customers and their needs.Geographic, Work and Travel RequirementsApproximately 50% of overnight travel is expected.Occasional nights and weekends are required to support franchisees.Must reside within Canada.