IT Service Desk Engineer

Ashgates IT became part of the DJH group last year, becoming our first office in the East Midlands. They are a progressive, proactive, and friendly IT solutions provider based at Pride Park, Derby. As part of the Ashgates Group, the firm has grown incredibly over the years which has helped attract a talented team. They can provide a broad range of IT support, Cyber Security and Cloud solutions to businessesOur recent merger with them gives us a platform to continue our growth into the future, whilst maximising the opportunities for our team.

You can find out more about the partnership on our website. Department IT Employment Type Permanent Location Derby Workplace type HybridLet's talk about the role. . . As a Tier 1 / Tier 2 IT Service Desk Engineer, you’ll be fully immersed with our experienced IT team to provide great advice to clients. Life will be fast paced, engaging, creative and rewarding. It’s a Great Opportunity For An Ambitious Person To Make An Impact Within a Dynamic Team While Focusing On Delivering a Great Service To Clients.

You’llDiagnose, troubleshoot, and resolve technical issues, including hardware, software, and networking problemsConfidently provide advanced support for Microsoft 365 services such as Teams, Exchange Online, SharePoint, and OneDriveConfigure and troubleshoot routers, firewalls, and other network infrastructureAssist with Azure cloud services and Entra ID identity management tasks where applicableMaintain accurate records of incidents, solutions, and client interactions using ticketing systemsWork closely with internal teams to escalate unresolved issues and ensure seamless service deliveryIdentify recurring issues to recommend process enhancements or preventive solutions. Let's Talk About You And Your Skills. . . Hungry for a new challenge, you’ll:

Have a minimum of three years’ experience in an IT support role, ideally within a service desk or managed service provider environmentHave a strong technical expertise in Microsoft 365 administration and networking technologies (routers and firewalls)Be able to diagnose and resolve complex technical issues across hardware, software and network systemsBe tech-savvy, with strong problem-solving skills and attention to detailThrive in a collaborative and progressive environmentLove getting to know people and be a fantastic communicatorLet's talk benefits. . .

Here’s a Few Reasons To Come And Join Us, But You’ll Find Loads More Once You Get Your Feet Under The TableCompetitive salary Generous holiday allowanceTailored learning and developmentCompany pensionA fully loaded wellbeing, social & community calendar. You can read more about life at Ashgates IT here. If this role with us as a Tier 1 / Tier 2 IT Service Desk Engineer sounds good, then what’s stopping you? Apply today!About DJHBorn not so long ago in 2021, DJH was founded on a fantastic opportunity – the merger of two of Stoke-on-Trent’s leading firms.

But since then, we’ve not looked back. We’ve gone from strength to strength, with more like-minded firms joining us on our mission to achieve great things. With offices across the Midlands, North West and Yorkshire, we’re an experienced, Top 40 accountancy and business advisory group, who share the same values and ambitions, and most importantly, a passion for people. Our values run through everything that we do. We live them. We breathe them. By fostering a team-first culture based on honesty, passion, and ambition, we create long-lasting, trusted partnerships.

We’re on the hunt for brilliant people – individuals who aren’t just technically brilliant but also driven by a passion for finding innovative solutions and constantly pushing the boundaries to achieve great things together. Each of our team plays a vital role in shaping the culture of our business, helping us grow, evolve, and succeed together. As an equal opportunity employer, we embrace diversity and welcome candidates from all backgrounds to join us on this exciting journey. Apply Now