DOL Employees Only: Reallocation - Program Assistant I (OAG Reception)

Department InformationThis position is not subject to the Hiring Freeze as outlined in Executive Order D 2025 009.This announcement represents the selection process for an occupied, reclassified state position. This opportunity is open to classified, permanent employees of the Department of Law, Administration section and individuals on a reemployment list.Who We AreThe Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.Visit our website to learn more: https://coag.gov/ .Description Of JobWHAT YOU WILL DOA reallocation job announcement occurs when an encumbered classified position is being promoted to a higher level classification. Additionally, the current employee has already been assigned to perform the higher level duties.The Office of the Attorney General (OAG) consists of the elected Attorney General, Chief Deputy Attorney General, Associate Chief Deputy Attorney General, Solicitor General, Deputy for Intergovernmental Affairs, Director of Communications, and associated administrative staff. The OAG is responsible for setting legal policy for the Department of Law and for the State of Colorado. The OAG manages the Department of Law through the work of nine operational sections, Consumer Protection, Criminal Justice, Criminal Appeals, State Services, Revenue & Regulatory Law, Civil Litigation & Employment Law, Natural Resources & Environment, Division of Community Engagement, and Administration.The Department of Law represents and defends the legal interests of the people of the State of Colorado and its sovereignty. The Attorney General has primary authority for enforcement of consumer protection laws, prosecution of criminal appeals, antitrust laws, and certain natural resource and environmental matters and complex white-collar. The Attorney General is the chief legal counsel and advisor to state government including the governor, judicial branch, and the many state agencies, boards, and commissions.This position serves as the Front Desk Coordinator for the DOL. Duties include supervision of the administrative operations of the front desk, including resolution of problems, delegation of tasks, creation and implementation of processes, and an advisory role regarding guidelines and policies. This position is the agency wide advisory resource for the DOL’s Service of Process (SOP) procedures and also serves as the lead coordinator for the administrative unit's DOL internship program.Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal RightsWHAT WE ARE LOOKING FORMinimum Qualifications: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.Experience OnlyFour (4) years of experience providing executive office management or program administration support, including at least one (1) year of experience engaging directly with the public or constituents to resolve concerns, de-escalate issues, and route inquiries to appropriate personnel or departments.OREducation And ExperienceA combination of related education and providing executive office management or program administration support equal to four (4) years.Must include at least one (1) year of experience engaging directly with the public or constituents to resolve concerns, de-escalate issues, and route inquiries to appropriate personnel or departments. If qualifying under the substitution, you will be required to provide a copy of your transcripts at time of application. Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.Required CompetenciesExcellent written and oral communication skillsStrong interpersonal skillsCustomer service mind-set Advanced proficiency working with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook, Teams and SharePoint)Preferred Qualifications: In addition to the minimum qualifications, the preferred applicant will also demonstrate and clearly describe the following skills and experience in their job application:Experience supporting front desk operations at the Department of LawStrong knowledge of Service of Process (SOP) protocols, including relevant regulations and procedural requirementsAbility to manage and resolve constituent inquiries and concerns with professionalism and efficiencySkilled in conflict resolution and de-escalation techniques in high-pressure or sensitive situationsExperience handling confidential and sensitive information with discretionBackground in executive-level support, including guest coordination, call management, and drafting professional correspondenceProficient in utilizing data management and tracking systems to support operational efficiencyExperience overseeing front desk administrative operations, including supervision of staff and workflow coordinationSupplemental InformationHow To ApplyRequired Application Materials:A completed State of Colorado Application: Applicants are responsible for ensuring that the application provided is fully completed and clearly describes their education, training and experience as it relates to this position. Applications left blank or marked “See Resume” will not be considered.Veteran’s Preference: In order to be considered for veteran’s preference you must attach a copy of your DD214 forms as well as any documentation required to prove disability or marital status.Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications for this position. If your application does not demonstrate that you meet the minimum requirements, you will be notified that you will not proceed in the selection process for this position. If your application is rejected and you have questions, you may contact Tori DeMare at Tori.DeMare@coag.gov .Assessment InformationColorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Upon meeting the minimum qualifications, the next phase of the process is typically a structured application/resume review by a panel of subject matter experts against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit.Technical Competence – Technical experience as it relates to the duties outlined in this job announcement. Depth and Breadth of Experience – Experience that covers multiple areas outlined in this job announcement and demonstrates the level of responsibility assigned. Job Fit – Experience will be evaluated to determine how well experience aligns with and meets the business needs of this position. Current experience is preferred. It is imperative that the “Work Experience” section of your application is complete and specifically addresses your qualifications, experience, work product, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, and Preferred Qualifications as listed above. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your inclusion in the final pool of eligible applicants as the materials may be used to identify a top group for additional assessment or establish an eligible list for referral to the hiring manager for final consideration.Appeal RightsIf you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand delivered within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures , Chapter 8, Resolution of Appeals and Disputes , at spb.colorado.gov under Rules.WHY WORK FOR USWe Embrace FlexibilityWe aim to produce outstanding work product for all of our customersWe Are Committed to Diversity, Equity and InclusionAt the DOL, our commitment to DEI is thriving. We know that we are better together when our differences are valued and everyone is inspired and empowered to contribute. As such, we strive to provide a safe environment where individuals feel valued and respected for who they are; demonstrate a behavior and mindset where differences are welcomed, and individuals are treated equally and empowered to do their best work; and promote growth and innovation through a diverse workforce. We empower an active Diversity Equity & Inclusion Impact Team that creates approaches to ensure safe spaces and a culture supportive of people being their authentic selves, hosts events and programs on DEI areas important to our employees, enables development and sustainability of resource groups that give a voice to historically marginalized populations, focuses on retaining our incredible talent, and more! If your professional goals include promoting growth and innovation with colleagues who recognize that we are better together when our differences are valued and respected, then DOL is your place to be!We Have Strong Core ValuesOur core values drive our actions. At the Department of Law, we are: 1) principled, maintaining the highest ethical standards, rigorous legal analysis, and careful evaluation of facts; 2) public servants, who are always ensuring our work is not about us, but instead is about the people of Colorado; 3) innovative, by seeking to identify the best approach, make deliberate decisions, and look to improve; and 4) "better together," by working to support each other and collaborate.We are Committed to Developing our EmployeesWe are deeply invested in our talent and regularly provide meaningful opportunities for personal and professional growth through training and coaching. Further, our professional development and performance goal setting process is collaborative and ongoing, and aimed at helping our employees grow and succeed.We Offer Excellent BenefitsIn addition to the comprehensive State of Colorado benefits package including competitive medical and dental health plans, employer-paid life insurance, paid holidays, retirement plans with Colorado PERA , and vacation and sick leave earned each month, there are many other unique benefits that we offer, including: Medical and dental health plansEmployer-paid life insurancePaid vacation and sick leave earned each month10 paid holidays per year Public Service Loan Forgiveness – A borrower may qualify for forgiveness by making 120 on-time payments while employed full-time in public service, if they have certain kinds of federal loans in a qualifying repayment planFree access to an on-site fitness centerStrong, flexible retirement benefits including 401K and 457 plansDistinctive career advancement opportunities throughout the State personnel systemExcellent work-life programs, such as flexible work schedules, professional development opportunities, and an employee discount programTo learn more about our benefits visit: https://www.colorado.gov/dhr/benefits .The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Department of Law is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Julie Christopher at hr@coag.gov.