Drug Safety Nurse Associate/Call Center

Qualified candidates must reside within Metro AtlantaSummaryThe Drug Safety Associate (DSA) is responsible for the day-to-day processing of Adverse Event (AE) and Product Complaint (PC) cases in the Medical Information Contact Center (MICC). The DSA will collect information related to AEs and PCs and document the information in the appropriate reporting form and database. The DSA will provide general support of the MICC, as well as other responsibilities supporting the department.Essential Duties And ResponsibilitiesPerform initial intake of AE/PC cases that are directed to the MICC by phone, fax, email, mail, directly from client representatives, and any other meansWrite a detailed AE narrative that includes a medical history and description of the eventsPerform AE and PC follow-up as required by individual clientsDocument casework in IRMS proficientlyUtilize client database for AE case processing where requiredGenerate and maintain monthly/weekly/periodic AE/PC reporting for clients as neededPerform literature report searchesServe as backup for Medical Information Coordinator team as case volume allowsHandle miscellaneous projects within the MICCQualificationsNursing degree: Licensed Practical Nurse (LPN)Current LPN LicenseMedical Information Call Center and/or Triage experience a plusSuccessful candidate should have at least 2 years of experience in family medicine, internal medicine, or urgent carePharmacy background preferredProficient understanding of US FDA pharmacovigilance regulations as well as client SOPsStrong scientific writing skills and ability to document accuratelyStrong communication skills (oral/ via phone and writing with AE/PC reportersMust have excellent customer service skills and work well in a fast-paced environmentProficient in MS Outlook, word processing, Excel, and database entrySalary offers to be determined based on education and professional experience.