Manager – IT

Job DescriptionPRIMARY RESPONSIBILITIES: Plan and implement technology related processes, systems, and office automation systems. Maintain IT systems, management of software & hardware, 24-hour coverage for hotel. Produce strategic, tactical IT business plans, capital & operating budgets. Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities. Prepare, recommend, and implement procedures designed to ensure data back-up and recovery, protect database from loss or damage in case of system failure. Manage contracts with IT vendors, consultants, service providers, review maintenance contracts to ensure accuracy and project completion. Report status of IT operations to Executive Committee.

Evaluate and define hotel and user requirements to determine feasibility of requested enhancements. Installation of software and hardware upgrades, compliance with Dusit Corporate and legal requirements related to software licensing agreements. Focus on future business needs and profitability. Develop training programs to increase user knowledge of systems to ensure high degree of computer proficiency. Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards. Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems. Coordinate with IT Corporate Office. Reviews existing procedure. Reviews user rights. Performs miscellaneous job-related duties as assigned.

Administrative Responsibilities Oversees the security, access, operations, maintenance and repair of information technology systems. Monitoring all systems to be secured, reliability, and availability. Technical Responsibilities Oversees the provision of technical support and guidance to departments and end-users. Commercial Responsibilities Develops Request for Proposals, recommends selection of vendors and negotiates contracts. Human Resources Responsibilities Supervises staff and consultants required to complete system implementation and development projects, Human Resources Responsibilities for IT department. Oversees, directs, prioritizes and assigns staff in IT department and support areas of the department. Provide training. RELATIONSHIP Maintain good relationship with all IT Contractors and end users.

Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.

Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Minimum education of Bachelor degree in Computer Science, Computer Engineering Minimum of 8 years of IT supervisory experience in medium-large organization is essential. Exposure to hospitality industry is highly desirable Strong knowledge in management of Dusit IT standard systems and other applications widely used in hospitality business. Have Excellent English communication skills both in written and spoken Posses professional disposition with excellent communication and interpersonal skill.