Dutch-English Customer Service in support of Booking.com - Remote in Greece

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch-English Customer Service Representatives supporting Booking.com, available for remote work in Greece. This role is perfect for individuals who enjoy helping customers navigate their travel experiences and are committed to providing exemplary support. As a representative, you will assist customers in both Dutch and English, addressing inquiries related to bookings, accommodations, and travel experiences.Key ResponsibilitiesManage customer inquiries regarding bookings, modifications, and cancellations via phone, email, and chat in both Dutch and EnglishProvide detailed information about accommodations, amenities, and policies, ensuring clarity and understandingAssist customers with troubleshooting issues related to their bookings and the Booking.com platformResolve customer complaints efficiently, providing solutions that enhance customer satisfactionDocument all customer interactions accurately in the CRM system for effective follow-up and reportingCollaborate with internal teams and partners to improve service delivery and address customer needsStay updated on Booking.com's offerings and travel trends to provide relevant assistanceRequirementsFluency in both Dutch and English (both written and spoken) is essentialPrevious experience in customer service, ideally in the travel or hospitality sectorStrong communication and interpersonal skills with a commitment to customer satisfactionProblem-solving abilities and a proactive approach in resolving customer inquiriesExcellent organizational skills and the ability to multitask in a remote environmentFamiliarity with customer service software and online booking platforms is desirableWillingness to work flexible hours, including weekends and holidays as necessaryMust reside in Greece to be eligible for this remote positionBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..