Dutch Speaking Customer Care & Back Office - Paid Relocation

Are you ready to embark on an exciting new journey? Mercier Consultancy MD is searching for Dutch Speaking Customer Care & Back Office Specialists to join our dynamic team. This role not only offers the chance to leverage your superb communication skills but also comes with the added benefit of paid relocation to Sofia, Bulgaria! If you're passionate about providing customer support and want to experience life in a new location, this opportunity is perfect for you.Key ResponsibilitiesManage customer inquiries and provide exceptional support via phone, email, and chat in DutchAssist in back-office operations, ensuring smooth processes and prompt resolutions to customer concernsWork closely with various teams to enhance customer service delivery and ensure customer satisfactionDocument and track customer interactions and feedback accurately in our CRM systemIdentify areas for improvement in processes and provide innovative solutions to enhance the customer experienceStay updated on product knowledge and company policies to provide customers with accurate informationRequirementsFluency in Dutch (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service or back office roles, preferably in a fast-paced environmentOutstanding communication skills and a friendly, engaging demeanorStrong organizational skills with the ability to multitask and prioritize effectivelyProblem-solving mindset, with a proactive approach to addressing customer needsComfortable using CRM systems and other relevant software applicationsWillingness to relocate and tackle the adventure of a new cultural experience!BenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth InsuranceAnd Much More..