Dutch Speaking Customer Service for Appliance Manufacturer - Remote in Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an appliance manufacturer. This remote position, based in Greece, is perfect for individuals who are enthusiastic about home appliances and delivering exceptional customer service. You will play a key role in assisting customers in Dutch, helping them with their inquiries related to appliance products and services.Key ResponsibilitiesRespond to customer inquiries regarding appliance products, warranties, and repairs via phone, email, and chat in DutchProvide detailed product information and assist customers in troubleshooting issues with their appliancesHelp customers place orders, process returns, and schedule repairs as neededDocument all customer interactions accurately in our CRM system to ensure seamless follow-upCollaborate with technical support teams to resolve complex product issues efficientlyStay informed about product features, updates, and industry trends to enhance customer serviceRequirementsFluency in Dutch (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, preferably in the appliance sector or retail, is advantageousStrong communication and interpersonal skills, with a customer-first approachAbility to troubleshoot technical issues related to appliances effectivelyOrganizational skills to manage multiple inquiries and maintain accurate recordsComfortable using customer service software and CRM applicationsFlexibility to work variable hours, including evenings and weekends if requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..