Duty Manager

We are on the look for a proactive and guest-focused Duty Manager to oversee hotel operations during assigned shifts and ensure an exceptional guest experience in line with five-star service standards. This role requires strong leadership, problem-solving, and decision-making skills to support smooth daily operations across all departments.Key Responsibilities:• Act as the Manager on Duty, overseeing hotel operations and representing management in the absence of senior leaders.• Ensure seamless guest experiences from arrival to departure, handling VIPs, special requests, and complaints with discretion.• Coordinate with all departments (Front Office, Housekeeping, F&B, Security, Engineering) to guarantee service excellence.• Monitor lobby and public areas, ensuring cleanliness, guest safety, and brand presentation at all times.• Manage and resolve guest issues promptly, turning challenges into positive outcomes.• Conduct daily operational inspections and follow up on service standards (Forbes/LQA).• Support Front Office operations, staff supervision, and team motivation.• Ensure compliance with health, safety, and security procedures.• Prepare daily reports for senior management on operations, incidents, and guest feedback.Requirements:• 2–3 years’ experience in Front Office/Rooms Division within a five-star luxury hotel, with prior supervisory or duty manager experience preferred.• Excellent leadership, communication, and interpersonal skills.• Strong problem-solving abilities with a calm, professional demeanor under pressure.• Proficiency in Opera PMS and MS Office; multilingual skills are an advantage.• Flexibility to work shifts, weekends, and holidays.• Fluency in English, both written and spoken - additional languages are a plus.