Duty Manager

JEN Hangzhou By Shangri-LaCompany IntroductionNestled in the Gongshu District, JEN Hangzhou By Shangri-La is a distinctive landmark that seamlessly blends historical charm with contemporary design, having been thoughtfully renovated from 9 industrial heritage buildings. Currently in its pre-opening phase, the hotel is set to open soon. Boasting an exceptional location, it offers immediate access to Subway Line 5 and is just a 15-minute drive from Hangzhou East Railway Station. Renowned attractions such as West Lake and Xixi Wetland Park are also within a convenient 30-minute drive, ensuring effortless exploration of the city's highlights. As a key component of a large-scale mixed-use development, the hotel is surrounded by a vibrant mix of retail, office, and residential spaces, offering guests a diverse and enriching urban experience.We are looking for a Duty ManagerAs a Duty Manager, we rely on you toEnsure smooth operation on a daily basisEnhance overall guest experience during their staySupervise and direct the front desk teamEnsure all colleagues are kept up-to-date with hotel products and servicesMonitor all arrivals and departures from a guest experience perspectiveWe Are Looking For Someone WhoTakes pride in being a hotelierIs a self-starterIs a friendly, helpful and trustworthy leaderFully understands room operationsFully understands front desk operationsCommunicates and writes with fluency in EnglishHas experience in the same capacity, preferably in a luxury hotelPreferably comes from a hotel management-related education backgroundHas strong interpersonal skillsBy applying to this position, you have read, understood and agreed to our