Assistant Front Office Manager

JEN Hangzhou By Shangri-LaCompany IntroductionNestled in the Gongshu District, JEN Hangzhou By Shangri-La is a distinctive landmark that seamlessly blends historical charm with contemporary design, having been thoughtfully renovated from 9 industrial heritage buildings. Currently in its pre-opening phase, the hotel is set to open soon. Boasting an exceptional location, it offers immediate access to Subway Line 5 and is just a 15-minute drive from Hangzhou East Railway Station. Renowned attractions such as West Lake and Xixi Wetland Park are also within a convenient 30-minute drive, ensuring effortless exploration of the city's highlights. As a key component of a large-scale mixed-use development, the hotel is surrounded by a vibrant mix of retail, office, and residential spaces, offering guests a diverse and enriching urban experience.We are looking for Assistant Front Office Manager, we rely on you to:Fully incharge of Front Office and Support Rooms Manager for daily operationsEnsure smooth operation on a daily basisLead the front office team to maintain a high standard of servicePrepare reports including but not limited to room occupancy and revenue dataSolicit guest feedback in order to enhance the hotels performanceCreate an exception experience for all hotel guestsWe Are Looking For Someone WhoAt least 2 years experience at same position, strong FO background as Asst. Manager/Duty ManagerFluency in both written and oral EnglishTeam player, have good communication skillsCandidate with pre-opening experience is preferred By applying to this position, you have read, understood and agreed to our Data Protection Policy.(if the hyper link does not navigate you to the policy, please copy this URL and view in webbrowser:https://www.shangri-la.com/group/careers/data-protection)